Unable to create project in new setup

Jen Hamilton July 28, 2016

Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.

Setting up a new server and going to create first project when I get the error.  I checked the analyzer but now clear answer.  Logs attached

unable to create project.PNG

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Jen Hamilton July 29, 2016

Please note our sys admin did the following and I was able to create the project and move forward

I ran this query then it started working
ALTER DATABASE JiraProd SET READ_COMMITTED_SNAPSHOT OFF

Atlassians documentation said to do the opposite in server setup:

https://confluence.atlassian.com/doc/database-setup-for-sql-server-9258.html

ALTER DATABASE <database_name>
SET READ_COMMITTED_SNAPSHOT ON
WITH ROLLBACK IMMEDIATE;

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Peter T
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July 28, 2016

Hi Jen,

here is what I was able to get from the support zip.

JIRA version = 7.1.9
Microsoft SQL Server - 11.00.6020

There are two errors in the log file:

1.

2016-07-28 14:06:26,884 http-nio-8080-exec-24 ERROR jenhamilton 846x1750x1 gr57p4 10.51.171.159 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.greenhopper.project.PermissionSchemeProjectCreateHandlerImpl.ProjectCreateHandler threw an exception while handling a notification about a project being created
org.eclipse.gemini.blueprint.service.importer.ServiceProxyDestroyedException: service proxy has been destroyed
    at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor$ServiceLookUpCallback.doWithRetry(ServiceDynamicInterceptor.java:101)

2.

2016-07-28 14:06:28,132 http-nio-8080-exec-24 ERROR jenhamilton 846x1750x1 gr57p4 10.51.171.159 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created
java.lang.RuntimeException: An error occurred while notifying that a project was created
    at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:396)

 

this looks suspiciously similar to the issue described in this kb:

https://confluence.atlassian.com/jirakb/hmm-we-couldn-t-create-your-project-due-to-an-unknown-error-818580338.html

If it does not work I would suggest to notify Atlassian support. The errors are deep into their core codebase.

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