It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Too many simultaneous connections Gmail error

I use JETI plugin and I have this error

=====> atlassian-jira-incoming-mail.log <=====

2014-10-20 16:12:17,783 ERROR [] QuartzScheduler_Worker-0 ServiceRunner APT - Issues APT - Issues[10520]: Error connecting to host '' as user '' via protocol 'imaps': javax.mail.AuthenticationFailedException: [ALERT] Too many simultaneous connections. (Failure)
javax.mail.AuthenticationFailedException: [ALERT] Too many simultaneous connections. (Failure)
 at com.sun.mail.imap.IMAPStore.protocolConnect(
 at javax.mail.Service.connect(
 at com.atlassian.jira.service.ServiceRunner.execute(
 at org.quartz.simpl.SimpleThreadPool$ 


I have already seen that Gmail has a 15 connection limit on IMAP servers. Is there a way to solve this problem? And, case not, will i lose information or does JIRA retry creating tickets?

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question


I have not seen this kind of problem with JETI so far, but I do believe it is not related to JETI.

IMAP email connections to email accounts are managed by JIRA not by JETI, as the stacktrace reflects it.

By default Mail Fetcher Service is connecting every minute for new emails. 

Is the connection to fast? Slow network or stuck connections may also cause this problem I think.


It may be enough to increase the period, the service is checking emails. Perhaps increasing it from 1 minute to 3 or 5 is enough.

You can increase this in JIRA Administration / Services / Mail Fetcher Service.

There is also a Delay parameter in the Mail Handler in Administration / Incoming Mails. You may wan to try to increase it as well.

Community showcase
Published in Training & Certification

Atlassian University Live: How to earn your first Atlassian credential

Atlassian University Live webinars provide you and your teams with the chance to strengthen your Atlassian product skills, and learn directly from Atlassian experts. Learn how to earn our newest A...

58 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you