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Show full ticket history in JIRA Service Desk email

Paul Stahlke
Paul Stahlke
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March 15, 2017

Hi, is there a way I can show the full ticket history in a JIRA Service Desk customer notification email?

I see that JSD allows you to customize the contents of the customer email notifications: 

https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

But nothing there suggests a full history option.

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H K
H K
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February 16, 2018

Are there new information about this issue?

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KIM Keep In Mind
KIM Keep In Mind
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June 21, 2019

Any update on this issue?

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mina
mina
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March 15, 2017

Hi Paul, you are right, unfortunately this is not supported at the moment...

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Deleted user February 4, 2018

is there any addon can perform this?

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Marcel
Marcel May 15, 2018

Really waiting for this feature! We've tried "Email this issue" add-on, but it doesn't fix the problem. Yes, you can send the complete conversation history in an e-mail, but when the customer replies using e-mail, his message is not added to the conversation. Instead, he has to respond using the portal, but that's not what we want.

There is a suggestion open with exactly your wish: https://jira.atlassian.com/browse/JSDSERVER-5188

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