i am currently working on using the the JETI-Plugin to design the service desk E-Mails.
I am wondering if there is a placeholder for the customer Portal Link.
Where are the JIRA Service Desk Templates? I'd like to look up how this is solved in the Atlassian standard templates.
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The templates are in the install directory in the
WEB-INF/classes/templates/email/ of the
<jira-application-dir> in your JIRA installation directory.
Here is a link to the doc : https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html
Or does it correspond to this (open) request to Atlassian JSD team ? https://jira.atlassian.com/browse/JSD-218
Sorry, i didnt mean to sound rude :smile:
Your effort is appreciated.
No i didnt. I find it weird they cant be customized, because as a customer of the Atlassian (and several plugin vendors) service desk i get emails that look a lot better than the mails that are being sent out from a new install by default.
Thanks to Tom Harris and Chris Cooke from Old Street Solutions for their intesting demo (No Slides!) about how they provide Jira Reporting for Everyone! They even have a public playground, if you don...
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