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Service Desk Email Templates: Placeholder for Customer Portal Link?

Jens Kisters Jun 20, 2016

Hello, 

i am currently working on using the the JETI-Plugin to design the service desk E-Mails.

I am wondering if there is a placeholder for the customer Portal Link.

Where are the JIRA Service Desk Templates? I'd like to look up how this is solved in the Atlassian standard templates.

Cheers

Jens

1 answer

0 votes
Corentin Mehat Jun 20, 2016

The templates are in the install directory in the WEB-INF/classes/templates/email/ of the <jira-application-dir> in your JIRA installation directory.

 

Here is a link to the doc : https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html 

 

Or does it correspond to this (open) request to Atlassian JSD team ?  https://jira.atlassian.com/browse/JSD-218

 

 

Jens Kisters Jun 20, 2016

I know where the standard issue Mails are.

but i cant find the service desk emails there.

Corentin Mehat Jun 20, 2016

Sorry, only trying to help...

Have you seen the following issues (still open as of today) ?

 

Jens Kisters Jun 20, 2016

Sorry, i didnt mean to sound rude smile 
Your effort is appreciated.

No i didnt. I find it weird they cant be customized, because as a customer of the Atlassian (and several plugin vendors) service desk i get emails that look a lot better than the mails that are being sent out from a new install by default.

Jens Kisters Jun 20, 2016

could you make a separate answer for your hint at the open bugs? id be glad to accept that answer

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