Service Desk Email Templates: Placeholder for Customer Portal Link?

Hello, 

i am currently working on using the the JETI-Plugin to design the service desk E-Mails.

I am wondering if there is a placeholder for the customer Portal Link.

Where are the JIRA Service Desk Templates? I'd like to look up how this is solved in the Atlassian standard templates.

Cheers

Jens

1 answer

The templates are in the install directory in the WEB-INF/classes/templates/email/ of the <jira-application-dir> in your JIRA installation directory.

 

Here is a link to the doc : https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html 

 

Or does it correspond to this (open) request to Atlassian JSD team ?  https://jira.atlassian.com/browse/JSD-218

 

 

I know where the standard issue Mails are.

but i cant find the service desk emails there.

Sorry, only trying to help...

Have you seen the following issues (still open as of today) ?

 

Sorry, i didnt mean to sound rude smile 
Your effort is appreciated.

No i didnt. I find it weird they cant be customized, because as a customer of the Atlassian (and several plugin vendors) service desk i get emails that look a lot better than the mails that are being sent out from a new install by default.

could you make a separate answer for your hint at the open bugs? id be glad to accept that answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

202 views 3 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you