Script Runner Event Listener issueAssigned event not firing

[AndrewB]

I have a script that updates the Assignee on sub-tasks when the Assignee is changed on the parent issue type. It's an event listener that was originally listening just for issueUpdated event. This was working fine when the parent issue was edited and/or the assignee field was changed inline from the view screen.

The only time that this appears to not work when I want it to is when the "Assign to me" button is clicked on the view screen. After some research, I thought that also listening for the issueAssigned event would solve this problem. I added the event to my listener and it didn't fire when clicking "Assign to me". I thought that maybe some other event was being fired since only 1 would trigger if there were multiple competing events. I changed my event listener to pick up on workflowEvent & printed out the event id. No events were triggered when I clicked the "Assign to me" button again (I verified it picked up on the issueUpdated event when changing the Assignee field inline).

Why isn't an event being fired when the Assign to me button is clicked on the issue view screen? More specifically, why isn't the issueAssigned event being fired?

JIRA 6.4.6 - Script Runner 4.1.3.4

[Kristian Walker _Adaptavist_ · Accepted solution]

Hi Andrew,

Having taken your code if I simplify it down to become the line shown in the code block below and configure it as per the screenshot shown below then I get a log message output when the assignee is updated on the View or Edit Screen.

log.warn("Event: ${event.getEventTypeId()} fired for ${event.issue}.")

config.png

The output I see in the Logs is shown below.

// Inline edit clicked on View Screen:

2016-01-08 17:09:57,363 http-bio-8080-exec-7 WARN kwalker 1029x2996x1 1ee91b0 86.2.223.6,0:0:0:0:0:0:0:1 /secure/AjaxIssueAction.jspa [onresolve.scriptrunner.runner.ScriptRunnerImpl] Event: 2 fired for KDP-12.

// assign to me link clicked on view screen:

2016-01-08 17:10:01,328 http-bio-8080-exec-7 WARN kwalker 1030x3003x1 1ee91b0 86.2.223.6,0:0:0:0:0:0:0:1 /secure/AssignIssue.jspa [onresolve.scriptrunner.runner.ScriptRunnerImpl] Event: 3 fired for KDP-12.

// Edit Screen assignee field edited:

2016-01-08 17:11:59,970 http-bio-8080-exec-3 WARN kwalker 1031x3086x1 1ee91b0 86.2.223.6,0:0:0:0:0:0:0:1 /secure/QuickEditIssue.jspa [onresolve.scriptrunner.runner.ScriptRunnerImpl] Event: 2 fired for KDP-12.

// Edit Screen assign to me link clicked: 

2016-01-08 17:13:01,834 http-bio-8080-exec-3 WARN kwalker 1033x3139x1 1ee91b0 86.2.223.6,0:0:0:0:0:0:0:1 /secure/QuickEditIssue.jspa [onresolve.scriptrunner.runner.ScriptRunnerImpl] Event: 2 fired for KDP-12.

Can you please try configuring the listener like this and see if this provides the results expected.

Many Thanks

Kristian

[AndrewB]

I can't believe I didn't add the issueAssigned event to my listener (facepalm). Thank you very much, sorry for this trivial mistake.

[Kristian Walker _Adaptavist_]

Hi Andrew, I am glad I was able to help your solve your problem. Thankyou for accepting my answer. Many Thanks Kristian

[Kristian Walker _Adaptavist_]

Hi Andrew,

In order for this issue to be looked into further can you please provide the code for the Script Listener as well as the atlassian-jira.log file entries for when this issue occurs if you are still experiencing this issue.

Many Thanks

Kristian

[Jason Dopson]

I've experienced this same behavior with other actions (comments, updates, etc).  From the view page it seems that scriptrunner does not always catch the events.  Is there any update to this?

[AndrewB]

This was resolved so there won't be any more updates. See the accepted answer & comments for the resolution.

[AndrewB]

@Kristian Walker (Adaptavist) thanks for the response. I've trimmed down the script to the relevant info.

package com.custom
 
import com.atlassian.jira.event.issue.AbstractIssueEventListener
import com.atlassian.jira.event.issue.IssueEvent
import org.apache.log4j.Category

class AutoAssignChangeItemsOnProblemAssigneeChangeListener extends AbstractIssueEventListener{
    private static final Category log = Category.getInstance(AutoAssignChangeItemsOnProblemAssigneeChangeListener.class)

    @Override
    void issueUpdated(IssueEvent event){
        log.warn("issueUpdated event fired!")
        checkProblemAssigneeChange(event)
    }

    @Override
    void issueAssigned(IssueEvent event){
        log.warn("issueAssigned event fired!")
        checkProblemAssigneeChange(event)
    }
}

After adding this listener I tried 3 different things and noted what was produced in the catalina.out log file (I emptied the log file right before doing these actions so there isn't anything else there):

• On the View screen, did an inline edit on the Assignee field
  • 2016-01-06 09:45:54,612 http-bio-8080-exec-60 WARN andy_boutin 585x15740x1 1nz65wc 10.127.249.200 /secure/AjaxIssueAction.jspa [com.custom.AutoAssignChangeItemsOnProblemAssigneeChangeListener] issueUpdated event fired!
• On the Edit screen, edited the Assignee field
  • 2016-01-06 09:46:34,976 http-bio-8080-exec-59 WARN andy_boutin 586x15764x1 1nz65wc 10.127.249.200 /secure/QuickEditIssue.jspa [com.custom.AutoAssignChangeItemsOnProblemAssigneeChangeListener] issueUpdated event fired!
• On the View screen, clicked the Assign to Me button
  • Nothing was logged.

Then I changed the script to

package com.custom


import com.atlassian.jira.event.issue.AbstractIssueEventListener
import com.atlassian.jira.event.issue.IssueEvent
import org.apache.log4j.Category

class AutoAssignChangeItemsOnProblemAssigneeChangeListener extends AbstractIssueEventListener{
    private static final Category log = Category.getInstance(AutoAssignChangeItemsOnProblemAssigneeChangeListener.class)

    @Override
    void workflowEvent(IssueEvent event) {
        log.warn("Event: ${event.getEventTypeId()} fired for ${event.issue}.")
    }
}

After adding this listener I tried the same 3 actions and noted what was logged (I emptied the log file right before doing these actions so there isn't anything else there):

• On the View screen, did an inline edit on the Assignee field
  • 2016-01-06 10:58:51,125 http-bio-8080-exec-54 WARN andy_boutin 658x16268x1 1nz65wc 10.127.249.200 /secure/AjaxIssueAction.jspa [com.custom.AutoAssignChangeItemsOnProblemAssigneeChangeListener] Event: 2 fired for SCOS-8269.
• On the Edit screen, edited the Assignee field
  • 2016-01-06 10:59:14,258 http-bio-8080-exec-37 WARN andy_boutin 659x16287x1 1nz65wc 10.127.249.200 /secure/QuickEditIssue.jspa [com.custom.AutoAssignChangeItemsOnProblemAssigneeChangeListener] Event: 2 fired for SCOS-8269.
• On the View screen, clicked the Assign to Me button
  • Nothing was logged.