Plugin is failing to install in JIRA and I don't know why.

[Jed Grant]

Hi,

I'm upgrading an old plugin due to a JIRA upgrade, so it's a Plugins 1 type.

I install it by stopping the JIRA service, placing the jar file in /atlassian-jira/WEB-INF/lib, and restart the service, as all described in the documentation.

For whatever reason, it will not install. Here's what the logs show:

{"userKey":"jgrant2","date":1464878434860,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_5463961020348297770_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}{"userKey":"jgrant2","date":1464807361817,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_1818244122074930842_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}{"userKey":"jgrant2","date":1464807125112,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_8056958797134842928_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}{"userKey":"jgrant2","date":1464801089119,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_4549745011280786636_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}{"userKey":"jgrant2","date":1464798163797,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_2870542419761858721_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}{"userKey":"jgrant2","date":1464792981553,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_1620472898773852210_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}

I've tried various things to try to get it to work, but at this point I'm not even 100% sure how to diagnose what's wrong with the plugin and/or JIRA. 

I'm working specifically JIRA 7.1.1 and version 6.2.4 of the plugin sdk.

[Jed Grant]

Those lines I originally posted did come from my Jira Home\log\atlassian-jira.log

But under the logs in <JIRA installation>\JIRA\logs

It also has the same type of lines

{"userKey":"jgrant2","date":1464878434860,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_5463961020348297770_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}
{"userKey":"jgrant2","date":1464807361817,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_1818244122074930842_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}
{"userKey":"jgrant2","date":1464807125112,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_8056958797134842928_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}
{"userKey":"jgrant2","date":1464801089119,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_4549745011280786636_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}
{"userKey":"jgrant2","date":1464798163797,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_2870542419761858721_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}
{"userKey":"jgrant2","date":1464792981553,"i18nKey":"upm.auditLog.install.plugin.failure","entryType":"PLUGIN_INSTALL","params":["plugin_1620472898773852210_answerlink-6.0.5.jar","answerlink-6.0.5.jar"]}

It also has this line too:

JIRA-Bootstrap INFO      [c.a.jira.plugin.JiraPluginManager] Plugin with key 'answerlink-6.0.5.jar' and name 'answerlink-6.0.5.jar' and version '0.0' is being removed from the system.

[Jon Mort [Adaptavist]]

Those logs look like they're coming from the UPM. You'll need to post the application logs to debug this. Plugins v1 add-ons cannot be used with the UPM