Jira is being hang on startup

[Saurabh Katiyar]

Hi,

We are facing issue when next time restarting JIRA after reindexing it.

Starting fine if we start after disabling Searchers for scripted fields, So this is probably due to scriptrunner scripted fields.

We are using JIRA 6.4.13 & scriptrunner 3.1.4. (It was working fine earlier in JIRA  5.1)

Does anyone has any idea what may cause this issue.

[Nic Brough -Adaptavist-]

Not sure what you're disabling when you say "searchers for scripted fields", but the simple answer is that you need to read your log files to see what is going wrong.

[Saurabh Katiyar]

Hi Nic,

Thanks for your reply.

"searchers for scripted fields" means when we are are configuring "custom-field(which are created using scripted-field) searcher".

I checked logs but there was no error are warning present. Only difference that i observed is when it is starting normally it prints "memmory usage" in logs while not when it is hanging.

[atlassian.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 1091 MiB. Committed: 5946 MiB. Max: 5946 MiB
Non-heap memory : Used: 194 MiB. Committed: 194 MiB. Max: 560 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 1285 MiB. Committed: 6140 MiB. Max: 6506 MiB
---------------------------------------------------------------------------------

But if we remove "<JIRAHOME>/caches/indexes" directory or remove "script-runner" plugin from "<JIRAHOME>/plugins/installed-plugins" it starts.  

[Nic Brough -Adaptavist-]

Ok, removing the caches directory in JIRA is probably a problem - doing that means you don't have an index, so that'll be breaking stuff.

I think you might want to look t the scripts that are behind your fields to see what they do at startup and on indexing.