I'm trying to give permission to customers to raise requests on behalf of another user.
I tried many permissions but it is not working for customers, but it is working for admin JIRA user.
I don't want to give admin to my customers of course...
I have a user who have those permissions and still I can't see the field on service desk portal:
This users is part of the following groups:
Still, it's not working.
How can I display the raise on behalf field in service desk for a customer?
And how and where would you code this?
They only way I see would be to add a custom field from which I could interpret the value in a listener after creation. The selected user in this field could be used to set the reporter.
That seems like a hack of the intended behaviour to me, any other ways?
Your idea is roughly where I was headed - the basic idea is that JSD is a layer over the top of JIRA issues, so when yu can't do something in JSD, you head for the underlying data where you can.
It is very much a hack (as customers aren't expected to be doing agent actions), but it'll work fine.
Although, I'd question the requirement too - why isn't the real customer raising it?
In a world of dark-scrum, faux-scrum, and scrum-butt, the question still remains: What is scrum and how do you do it “right?” That’s the question we set out to answer. I'm Max, I've been teaching c...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs