I'm trying to give permission to customers to raise requests on behalf of another user.
I tried many permissions but it is not working for customers, but it is working for admin JIRA user.
I don't want to give admin to my customers of course...
I have a user who have those permissions and still I can't see the field on service desk portal:
This users is part of the following groups:
Still, it's not working.
How can I display the raise on behalf field in service desk for a customer?
And how and where would you code this?
They only way I see would be to add a custom field from which I could interpret the value in a listener after creation. The selected user in this field could be used to set the reporter.
That seems like a hack of the intended behaviour to me, any other ways?
Your idea is roughly where I was headed - the basic idea is that JSD is a layer over the top of JIRA issues, so when yu can't do something in JSD, you head for the underlying data where you can.
It is very much a hack (as customers aren't expected to be doing agent actions), but it'll work fine.
Although, I'd question the requirement too - why isn't the real customer raising it?
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