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[JIRA Plugin] Add attachments from email and update issue change history

Ricardo Joseph Jul 03, 2013

Hi All,

Please may I get some assistance.

I am able to add attachments to issues from mail items using the following call:

messageHandlerContext.createAttachment(fileToAttach, fileName, attachment.getContentType(), user, mutableIssue);

However I cannot workout how to update the Issue's change history if the mail item is a response with an attachment added.

Any thoughts?

5 answers

1 accepted

0 votes
Answer accepted
Nitram Jul 03, 2013


Read this link carefully, it gives you the answer

you should call this IssueUpdater.doUpdate(com.atlassian.jira.issue.util.IssueUpdateBean, boolean)

inorder to change the history of the issue.

Ricardo Joseph Jul 03, 2013

I found the below just before I went to lunch:

and with a little reading I found that exact call.

But as you have provided the answer I shall mark this as such.

Thank you for your time.

1 vote
Nitram Jul 03, 2013


I dono this is right but you can try this


Issue mutableissue;


use this method to change it.

Hope this helps.

Ricardo Joseph Jul 03, 2013

Hi Nitram,

I do not see that method when viewing the JIRA 5 API.

Could you please provide me with a link in the event I have missed it?

Nitram Jul 03, 2013

In this link search for the package

Package com.atlassian.jira.issue.changehistory

you will be able to fin it out.

Hope this Helps.

1 vote
Dipti Ranjan Behera Jul 03, 2013

Hi Ricardo,

When you create a issue , then no entry gets created in issue history .

but if you update any field through post-function , then the entry goes into the issue while creating it.

After creation of issue only , any updation to issue have their entry in the , attachment will not be reflected in the history.

Since , you are creating the issue through mail no updation will be reflected in history

Ricardo Joseph Jul 03, 2013

Hi Dipti,

Sorry I should edit my question,

I need to apply this based on mail responses with attachments...

Nitram Jul 03, 2013

I think he has the issue and he is creating attachments for that issue.

Dipti Ranjan Behera Jul 03, 2013

Hi Nitram,

Let me know what wrong i have said that you have downvoted my comment.

the changehistory api only gets history details.(doesnt update history)


is the create attachment through mail done by you , a issue update event ?

Nitram Jul 03, 2013

@Dipti Ranjan Behera

Your logic may be correct but that is not his question, he wants to change the history for an existing issue.

0 votes
Nitram Jul 03, 2013


Here is a detailed doc about change history, read this

Nitram Jul 03, 2013

What is the object of messageHandlerContext ?

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