Issue status is not changed after successful transition via Java API

Hello,

I am facing a weird problem with JIRA Java API. Below is the snippet code.

I make a transition which changes issue's status from WAITING FOR SUPPORT to RESOLVED with resolution DONE. 

IssueInputParameters issueInputParameters = issueService.newIssueInputParameters();
issueInputParameters.setRetainExistingValuesWhenParameterNotProvided(true, true);
issueInputParameters.setResolutionId(resolutionId);
IssueService.TransitionValidationResult transitionResult = issueService.validateTransition(user, issue.getId(), action.getId(), issueInputParameters);
IssueResult result = issueService.transition(user, transitionResult);
//result.isValid == true

However, as seen in the screenshot below there is a successful changelog regarding the status change but Issue's Status does not. Issue's status is WAITING FOR SUPPORT, but changelog says that it should have changed to RESOLVED.

jira screenshot.png

This code was working well before.

Thanks in advance for any help.

Tolga

2 answers

0 votes

You can't run a transition inside another one - the containing transition isn't complete, so the invoked one doesn't run properly as the current status is in flux.

Transition is triggered by another issue's transition.

There are two issues. One is Service Desk issue and another one is an issue of any project which is linked Service Desk issue. When linked issue is resolved, I want to have the Service Desk issue resolved too by programmatically.

(PS: I can not resolve Service Desk issue with Automation because I want to wait for all linked issues to be resolved. And when last linked issues is resolved, main Service Desk isssue needs to be resolved. )

Sorry for the lack of information.

Why don't you put a postfunction to change resolution value during transition to waiting for support to done?

With that, your script must to only transition issue

Yep that's an alternative, it just needs configuration for each Service Desk project. Code was working before and I can not figure out why it is not working now.

Well your code looks ok, that's why I suggested this alternative. 

 appreciate your help. Thank you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in United States

Atlassian acquires AgileCraft

         Good Day, Bad bad traffic, not sure why!!!! 1/2 hour commute took me 2 hours today 🤯 What helped me is that I kept browsing LinkedIn until...

51 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you