How to assign an Assignee using Service desk API

[pradeep raju]

Hi,

We are using servicedesk api to create Issues, What we want to do is assign that issue to a person while creating the issue.

Can we set Assignee through API? If yes, can you provide me an example and right documentation.

Thank You,

Pradeep Datla.

[Steven F Behnke · Accepted solution]

Since JIRA Service Desk extends the existing Assignee capabilities, I believe you would use the JIRA platform API instead of the Service Desk API. You can use the /issue/ endpoint.

The documentation for this is listed here – https://docs.atlassian.com/jira/REST/latest/#api/2/issue

PUT jira.com/rest/api/2/issue/ABC-123/assignee
{ "name": "steve" }

[pradeep raju]

Hi Steven, 

Thank you for the the quick response.

Does it mean that i cannot use servicedesk API if have to assign the issue to a person?

Thank You.

[Chris Dunne]

I think Steven is saying that JIRA Service Desk API is essentially an extension of the JIRA Platform API. 

Issue assignment is a platform function which JIRA Service Desk uses. So you use the JIRA Platform API to assign someone to an issue, whether its an issue created in JIRA Service Desk, JIRA Software or JIRA Core.

[Steven F Behnke]

Thanks Chris. 

[pradeep raju]

Thank You Chris,Steven for valuable input

[Steven F Behnke]

No problem pradeep, good luck! Feel free to mark my answer as correct, it gives me karma 

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