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How do I make the "Create KB Article" button show in JIRA Service Desk project? (v3.2.6)

Thomas Beck Feb 17, 2017

The "Create KB Article" button is not (and never has been) showing in my Service Desk Project. How can I make this feature show that button? It would be super helpful! 

2 answers

0 votes
Nic Brough [Adaptavist] Community Leader Feb 17, 2017

Make sure you have Confluence set up, the service desk project pointed to the right Confluence space, and your agents have create/edit rights in that Confluence space so they can create the pages

0 votes
Thomas Beck Feb 20, 2017

I do have all the right permission. I'm an admin, service desk agent, confluence admin and granted myself the rights to do anything. It's still not showing the button. Weird. 

Nic Brough [Adaptavist] Community Leader Feb 20, 2017

Admin doesn't matter here, did you check the Confluence space is linked to the KB space in the Service Desk project, and that you have "create" in the space?

Thomas Beck Feb 21, 2017

Confluence is linked to the Knowledge Base. With Atlassian JIRA Project Management Software (v7.2.6) it seems like that "Create KB Article" liink is showing in a different location.

  1. Go into the Service Desk Request
  2. Go to the "Activiy" tab on the bottom of the page
  3. Go over to "Confluence"
  4. There is a link that says "Create Page in Confluence" 

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