How can I update status of an issue via EMAIL in JIRA?

[Janardhan]

Hello there,

1. Via email I want update the status of an Issue.

Ex: I created issue "id: GS-1 status:Open" when I will send an email in "subject: GS-1 Status: Closed" issues should be closed. If this can happen explain how can it be?

Can someone please have a light on this?

Thanks

[Nic Brough -Adaptavist- · Accepted solution]

Jira doesn't do this natively. You could try setting up the built-in email handlers to do some basic work with it, combined with the "auto transition listener", but they simply aren't very clever.

However. This plugin IS clever with email: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

[Janardhan]

Thanks but this plugin won't support my concern becasue we already using this plugin.

If any other alternative its most welcome.

[Janardhan]

Hye Hennings,

Thanks but if can give some example so, that I can try becasue we tried in different ways but :(

[Henning Tietgens]

JEMH provides this functionality, if you are able to write your desired change into the body of the message and it's configured for the used profile.

Henning

[Nic Brough -Adaptavist-]

Mmm, you should have said you already tried JEMH. As Henning says, it really does support issue updates by email, so maybe you should explain where you are stuck there. (I have this bookmark to remind me of "reopen issue on comment", which does change the status of an issue - https://javahollic.atlassian.net/wiki/display/JEMH/Reopen+an+Issue+On+Comment )

[Henning Tietgens]

You have to enable:

• Directives: Directive Processing Behaviour -> On Create or Comment
• Field Processors: Field Processor Enablement:
• • Basic ON
  • At(@) Prefix ON

After that, you should be able to send you an email with the first row in the body containing

@workflow=Close

to do the transition. See https://javahollic.atlassian.net/wiki/display/JEMH/Supported+Fields for details of supported fields.

Henning

[ashygoyal]

Hello Henning, the URL that you provided, https://javahollic.atlassian.net/wiki/display/JEMH/Supported+Fields , show page unavailable. Can you please provide the latest URL? Thanks

[Henning Tietgens]

Hi, it's now https://thepluginpeople.atlassian.net/wiki/display/JEMH/Supported+Fields

[Douglas Johnson]

Hi, the link is now https://thepluginpeople.atlassian.net/wiki/display/JEMH/Supported+Fields+for+use+with+Directives