I have a tiered service desk and I have setup all of my queues so that each tier has their own queue that they are responsible for monitoring.
Is there a way that either the administrator, or the end user, can select which queue automatically loads for them when click "home" or open Service Desk to begin their day?
Talking specific about the SDS queue, I'm afraid to say that you can't have different queues based in users or in roles as this is associated to your SDS project, but your users can create dashboards with gadgets based in their preferences which I think that can achieve your goal (Let us know if not).
Another week, another Topic Tuesday! Agile has been on my mind a lot lately because I've seen good implementations and bad implementations, but now as a Jira admin it matters more to me whether...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events