I am using JSD 3.2.1 on JIRA Software 7.2.0. I can run a JQL query that uses the request-channel-type field, but I cannot add this field to my filter list and I cannot use this field on a chart. Is this possible ?
2 answers
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
OK thanks for that. I have actually answered my own question since by creating a custom report within JIRA ServiceDesk that shows the calls created by channel.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I looked for that before as well and it doesn't exist unfortunately. I am wanting to trend usage of portal over email in hopes of seeing declining email and rising portal usage. I have begun to setup Microsoft BI dashboard and plan to see if I can accomplish there. However, this won't work for you as it currently is only for JSD Cloud.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.