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Why do Atlassian employees not work with the Jira tag on stackoverflow.com?

The Atlassian Community forum is full of interesting questions regarding Atlassian products. They receive quick input by community members and Atlassian employees. However, the form of the forum is not suitable to retrieve information from answer and keep your sanity (as every plain discussion forum on the web). Stackoverflow and other Stackexchange networks have solved this problem by providing answers to questions in an acceptable way. The edit-based workflow allows you to keep information up-to-date as well.

Questions like https://community.atlassian.com/t5/Jira-Software-questions/Remove-sub-task-from-Scrum-Kanban-board/qaq-p/344700 that became unreadable over time show that it's necessary to use this form of information management. The effort both employees who invest their working hours paid by Atlassian customers and users would be optimized.

Please start using stackoverflow.com and the provided Jira tag. I'm not associated with the Providers of stackexchange or stackoverflow, just a fan of smarter processes.

1 answer

3 votes
Peter Bengov Community Leader May 21, 2019

Hi @Karl-Philipp Richter I believe you can find the answer in the fact that StackOverflow is a platform Atlassian have no ability in maintaining and configuring to their liking. 

The community enables Atlassian to improve SEO for relevant questions, have programs to promote moderators like myself, track analytics based on internal KPIs and have additional functionality like discussion or articles which don't fall under the criteria of stack exchange (maybe a bit similar to meta exchange). 

There is a lot to be said for Atlassian's control of their platform.

There are some absolutely appalling bad answers on Stack Overflow.  As a "normal" user of Stack Overflow, I might be able to say that, but it's often one voted down by people who don't like being told they are wrong.  As an Atlassian, they can't go on there and tell people that the answers are bad.  On their own platform, they do have control, plus, on top of that, real experts who do know the systems and when there's a good answer.

I gave up on Stack Overflow for specialist subjects years ago (not just Atlassian), in the face of a rising tide of just poor answers.  I'd rather have things curated by people who know what they're doing.

On the other hand, I don't completely hate it - you would not believe how much of my paid work has started with "I saw this on Stack Overflow and now my system is broken, help me fix it"..

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