It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
  • Community
  • Interests
  • Agile
  • Questions
  • When clicking on the arrow next to Agile in the top left toolbar i get "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down." What's the fix?

When clicking on the arrow next to Agile in the top left toolbar i get "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down." What's the fix?

Brad Sosnowski Oct 03, 2012

I have just started using Greenhopper/Jira and in trying to use the Agile project or option view I continually get this error:

"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down."

I have tried switching browsers.

I have tried other computers and starting and restarting.

Googled a fix and couldn't find any live links to any recent answers.

It is the portion that allows me to change "Plan modes" and I'm stuck in 'Classic Planning Board'. Not good.

As I said i'm new to the software would love to continue using it but to tell you the truth the learning curve seems a bit more drastic than Pivotal tracker.

Thanks for the help

4 answers

0 votes
Justin Corcoran Oct 03, 2012

I've had this happen more than once, right after upgrading UPM. Each time, I've stopped and started the JIRA service and it's come back up with no problems.

0 votes
Brad Sosnowski Oct 03, 2012

Well thanks for trying.

0 votes
Justin Corcoran Oct 03, 2012

Deleted my answer - I just noticed that you're using the OnDemand version.

0 votes
Felipe Cuozzo Atlassian Team Oct 07, 2012

Hi creative,

Please open a support request at https://support.atlassian.com and one of our OnDemand Support Engineers will be able to help diagnosing what is happening.

Cheers,
Felipe Cuozzo
OnDemand Development

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Agile

How to start using Portfolio for Jira? Resource planning.

Introduction Many users have difficulty in the initial phase of using Portfolio for Jira. They try to start quickly, in connection with which arise many questions and difficulties and as a result th...

345 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you