It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
  • Community
  • Interests
  • Agile
  • Questions
  • When clicking on the arrow next to Agile in the top left toolbar i get "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down." What's the fix?

When clicking on the arrow next to Agile in the top left toolbar i get "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down." What's the fix?

I have just started using Greenhopper/Jira and in trying to use the Agile project or option view I continually get this error:

"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down."

I have tried switching browsers.

I have tried other computers and starting and restarting.

Googled a fix and couldn't find any live links to any recent answers.

It is the portion that allows me to change "Plan modes" and I'm stuck in 'Classic Planning Board'. Not good.

As I said i'm new to the software would love to continue using it but to tell you the truth the learning curve seems a bit more drastic than Pivotal tracker.

Thanks for the help

4 answers

I've had this happen more than once, right after upgrading UPM. Each time, I've stopped and started the JIRA service and it's come back up with no problems.

Well thanks for trying.

Deleted my answer - I just noticed that you're using the OnDemand version.

0 votes

Hi creative,

Please open a support request at https://support.atlassian.com and one of our OnDemand Support Engineers will be able to help diagnosing what is happening.

Cheers,
Felipe Cuozzo
OnDemand Development

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Agile

Overview of Advanced Roadmaps UI + Get started with Automation for Jira - Demo Den September 2020

Deliver better and faster value to your customers with the Jira automation platform. Watch this Demo Den series below to learn how to use the new interface and set up automation rules to help your te...

1,240 views 3 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you