Using Kanban board in Service Desk trial

[Tijs van den Bogaard]

Hi,

I'm evaluating Service Desk in Trial mode.

https://tiboservicedesk.atlassian.net

But it doesn't have a Kanban board.
I did find a comment that it would be possible if you create a kanban board
from JIRA and 'connect' it to the service desk project.

But how can this be done if I only have a trial for Service Desk?

Kind regards,

Tijs.

[Sue Marmion]

I have JIRA Software, JIRA Core AND JIRA Service Desk - cloud version.  I have tried creating a Kanban board from a Service Desk project, however the issues do not pull to the board.  I have verified the statuses are provided for in the columns and verified that the filter returns issues.  In fact, when I view the column config view, it shows issue counts for the issues that are not pulling to the board.  Any suggestions?

[Tony Pham]

Tijs

JSD is an JIRA add-on, if you want to create a Scrum or Kanban board, you will need to install JIRA on your server. By doing this, you will be able to customized much more for your needs.

Tony Pham

[Nic Brough -Adaptavist-]

That's not quite right.  JSD is an application,  for JIRA, not an add-on.  Secondly, JIRA does not have Kanban or Scrum boards.  Those are implemented by JIRA Software, which is another application for it.

JIRA Core only has "business" type boards (and that's a "lab" experimental function, not formally supported yet)