Unable to view all the issues created for a project in newly created Scrum Board

[Madhurima Pabbaraju]

There are 22 issues for a project currently. 

I created a scrum board yesterday and I'm able to see only 14 issues for now. 

I checked the board settings are found that there aren't any issues under unmapped statuses. Screenshot attached. Can someone please provide any insights on this. Or if I have missed anything?

[Tarun Sapra · Accepted solution]

Hello @Madhurima Pabbaraju

Please check the underlying issue filter of the board, is the filter fetching all the 22 issues?

Because you will only see the number of issues based on the issues fetched by the baord filter. Thus, please click on board filter and see it in issue navigator view to make sure the number of issues it's returning. If it's returning less than expected 22 issues then you would need to update the filter query.

[Tarun Sapra]

https://confluence.atlassian.com/jirasoftwareserver0712/configuring-filters-959314782.html

[Madhurima Pabbaraju]

Hi Tarun,

Thank you for the prompt response. I'm quite not sure on how to write a query that can show all the 22 issues. 

could you please help?

[Tarun Sapra]

Just click on "View filter query" and see how many results are being returned, is it 22 or less and also please share the screenshot of the filter query. 

[Madhurima Pabbaraju]

I see 1 of 22 issues.

[Tarun Sapra]

IN the screenshot you shared in the question the "Backlog" column has 22 issues, thus the board is having 22 issues. Hence everything si working fine.

I think you have some sub-tasks among those 22 issues. Please note that Scrum backlog doesn't display sub-tasks in the planning/backlog view.

[Madhurima Pabbaraju]

Yes, Tarun.

I have 4 sub-tasks and 4 epics are not being displayed on the board.

Regards,

Madhurima 

[Tarun Sapra]

well epics are displayed in epic panel and sub-tasks are not displayed in the planning view so it is working correct. I don't see what exactly is the problem then?

[Madhurima Pabbaraju]

I wasn't aware that sub-tasks wouldn't be appearing in backlog hence, the confusion.

But, I'm unable to view those 4 epics even on the epic panel. Any insights on this?

[Tarun Sapra]

Please share the screenshot of the backlog view and the epic panell. Since backlog is showing 22 issues thus the epics must bethere, please double check everything as it's something small which you are missing and thus epics are not visible.

If you feel my answer have helped please accept/upvote. thanks. 

[Carlos Garcia Navarro]

Hi Madhurima,

Can you share the board query (under Board-> Configure-> Filter-> Edit Filter Query)?

Thanks,

Carlos

[Madhurima Pabbaraju]

Hi Carlos,

Attached it the filter query for the board (it shows 1 of 22).

[Carlos Garcia Navarro]

Hi Madhurima,

This query should return every issue in the IID project, and as you said there are no unmapped statuses. Are you able to access the 22 issues in the project (I wonder if there is a permission issue somewhere)? 

This page can help us with troubleshooting: https://confluence.atlassian.com/jirakb/issues-are-not-appearing-in-boards-779159013.html

I'd start with reindexing and also using JIRA Admin Helper to verify the user has access to those issues.

Let me know if this helps,

Carlos

[Madhurima Pabbaraju]

Hi Carlos,

I'm able to access the issues being the admin. I don't think there are any permissions set for those issues as other team members are able to view them too. 

Could you help with a query that I can use, just so irrespective of any type I should be able to view all the issues on the board.

Regards,

Madhurima