The clue is in the name - it's Velocity. Or strictly, Velocity Template Language
Start at http://velocity.apache.org/ which is a dreadfully laid out site as it's really hard to find the docs you actually need, and I find my bookmark of http://velocity.apache.org/engine/devel/user-guide.html far easier to use for navigation
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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