Has anyone recently notice inconsistency whereby a Jira ID has a workflow in "DONE" status but the Resolutions is on "Unresolved"
This falls within Workflow & Transitions but am curious to know what causes this inconsistency.
I have experienced this same issue. To resolve I have added post functions on the transition that update the resolution status automatically. Let me know if this is an approach you'd like to take and I'd be happy to share details about how to add those postfunctions to your workflows.
That is a common reason; if the ticket moved from a resolved status to a previous status, the value of the resolution field automatically sets to "Unresolved".
To resolve it, your Jira Admin will need to update the workflow setting (backend automation I suppose) to:
Hope this helps.
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