Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira workflow status on DONE but some Jira ID displays Unresolved resolutions Edited

Has anyone recently notice inconsistency whereby a Jira ID has a workflow in "DONE" status but the Resolutions is on "Unresolved"

This falls within Workflow & Transitions but am curious to know what causes this inconsistency. 

3 answers

1 accepted

0 votes
Answer accepted
elizabeth_jones Community Leader Oct 15, 2020

I have experienced this same issue. To resolve I have added post functions on the transition that update the resolution status automatically. Let me know if this is an approach you'd like to take and I'd be happy to share details about how to add those postfunctions to your workflows. 

Hi Walter,

Was the ticket transitioned from "Done" back to another preceding status?

I reviewed the activities and it seem it was first from To Do to Done, then later reopened to InProgress then DONE. Its my assumption the team was trying to see if the Unresolved resolution will re adjust in vain. 

That is a common reason; if the ticket moved from a resolved status to a previous status, the value of the resolution field automatically sets to "Unresolved".

To resolve it, your Jira Admin will need to update the workflow setting (backend automation I suppose) to:

  • Clear the value of the Resolution Field if the status of the ticket is transitioned backwards.

Hope this helps.



Kindly check if 'Done' transition has post-function to set the resolution value. If there is no post-function, then it is an expected behavior. May be your workflow could have been recently modified.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Agile

Join us LIVE: Atlassian & Experts Talk Research & Insights @ Scale

Hello all! What have you learned from your customers lately? Our live-streamed series continues by exploring CX, UX, and the power of research & insights at scale with Leisa Reichelt, Head of R...

484 views 3 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you