It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do you manage tasks in JIRA when planning releases



For several of our clients, we ask them to raise support queries in the JIRA backlog & prioritise them in the "To Do" column of our Kanban board. This means that if they want us to assist with a specific Support Query, they define whether it is a higher priority than the work in progress or next story. 


When we then do a release, if we want to close the issue from the backlog, we need to assign a release even though it's often not a code based solution. Does anyone have any suggestions for managing this better?



1 answer

We use the JIRA FixVersion field for non-code-related tasks. This helps us to identify all work which was done (even if non-code related) during the time the release was being developed.

If you don't want non-code-related tasks to be included in specific release (JIRA FixVersion), you could invent a 'special FixVersion' (e.g. 'Support_Query') and assign all the support query issues to that value.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Agile

Overview of Advanced Roadmaps UI + Get started with Automation for Jira - Demo Den September 2020

Deliver better and faster value to your customers with the Jira automation platform. Watch this Demo Den series below to learn how to use the new interface and set up automation rules to help your te...

1,178 views 3 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you