For several of our clients, we ask them to raise support queries in the JIRA backlog & prioritise them in the "To Do" column of our Kanban board. This means that if they want us to assist with a specific Support Query, they define whether it is a higher priority than the work in progress or next story.
When we then do a release, if we want to close the issue from the backlog, we need to assign a release even though it's often not a code based solution. Does anyone have any suggestions for managing this better?
We use the JIRA FixVersion field for non-code-related tasks. This helps us to identify all work which was done (even if non-code related) during the time the release was being developed.
If you don't want non-code-related tasks to be included in specific release (JIRA FixVersion), you could invent a 'special FixVersion' (e.g. 'Support_Query') and assign all the support query issues to that value.
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