Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do you manage tasks in JIRA when planning releases

Hello, 

 

For several of our clients, we ask them to raise support queries in the JIRA backlog & prioritise them in the "To Do" column of our Kanban board. This means that if they want us to assist with a specific Support Query, they define whether it is a higher priority than the work in progress or next story. 

 

When we then do a release, if we want to close the issue from the backlog, we need to assign a release even though it's often not a code based solution. Does anyone have any suggestions for managing this better?

 

Thanks!

1 answer

We use the JIRA FixVersion field for non-code-related tasks. This helps us to identify all work which was done (even if non-code related) during the time the release was being developed.

If you don't want non-code-related tasks to be included in specific release (JIRA FixVersion), you could invent a 'special FixVersion' (e.g. 'Support_Query') and assign all the support query issues to that value.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Agile

Join us LIVE: Atlassian & Experts Talk Research & Insights @ Scale

Hello all! What have you learned from your customers lately? Our live-streamed series continues by exploring CX, UX, and the power of research & insights at scale with Leisa Reichelt, Head of R...

230 views 3 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you