Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't get Agile User Story Map working with Jira Agile On Demand


We started an evaluation period for Agile User Story Map plugin in JIRA on Demand. We succeeded in adding the plugin, but when starting it gives the following error:
"Add-on Agile StoryMap is not responding. Wait or cancel?"

The browserconsole (F12) gives the following error:
Failed to load resource: the server responded with a status of 401 (Unauthorized) :

</dd></dl><dl><dt>Customer Timezone</dt><dd>GMT+1</dd></dl>

7 answers

It seams that you all were affected by a communication issue between the add on and the jira instance, which is solved now!

The story map should be working again without any reinstallation.

Thank you for your patience!

I am sure we can solve it without paying for trial ;) therefore I have been consulting Atlassian right now and waiting for replay.


same here... I tried to stop and start the trial and it wants me to pay now.... Hope we get some feedback on how to get it to work...

Tried to stop and restart evaluation trial to see if that works, but now I'm getting stuck in restarting the evaluation because of billing required for 1-3 may (trial untill 2 june). Will try again monday.

Reactivating the trial today didn't work. The resume trial option was gone, so now it was on to checkout for 193$.

it seams that the handshake between jira and the addon did not work. please try to unregister and to reregister the addon - than the handshake will be repeated.


by u nregister, do you mean to remove the add-on? or disable?

same. I can not get agile story map to function on my onDemand instance

The same issue : "Add-on Agile StoryMap is not responding. Wait or cancel?"

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Agile

Master the art of thinking big, working small: A conversation with John Cutler

Hello all! It has been 20 years since the agile manifesto was introduced, and closer to 40 years since software development began moving away from a waterfall-type approach. While many teams have ...

1,838 views 10 35
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you