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New asset management integrations for Jira Service Desk Cloud

Hi Atlassian Community, I’m a senior product manager on the Jira Service Desk team. We know our users are looking for better ways to keep track of everything from laptops to software licenses.

That's why we’re excited to announce new asset management integrations for Jira Service Desk Cloud with our partners Oomnitza, Riada (early access), and Device42. With these integrations:

  • Employees can easily link an asset with a request to provide agents with better context.

  • Agents can view asset details, like purchase date, serial number, and user assignment right from the ticket.

  • Employees can get asset support in Slack with the Oomnitza Bot.

You can check out this blog post for additional information and a short demo video I recorded to help you get started with asset management for Jira Service Desk Cloud.

I’m also happy to answer any questions about how your team might use these new apps here.

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