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Hi Atlassian Community, I’m a senior product manager on the Jira Service Desk team. We know our users are looking for better ways to keep track of everything from laptops to software licenses.
Employees can easily link an asset with a request to provide agents with better context.
Agents can view asset details, like purchase date, serial number, and user assignment right from the ticket.
Employees can get asset support in Slack with the Oomnitza Bot.
I’m also happy to answer any questions about how your team might use these new apps here.