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see "something went wrong" when trying to create a plan

When I tried to create a plan in Advanced Roadmaps, I saw an error message saying "something went wrong". Below is some of the stack trace info. What should I do to fix it?

Stack Trace

Type: java.lang.NumberFormatException com.atlassian.rm.common.bridges.lucene.BaseNumberValueConverter.getDoubleFromLucene:57 com.atlassian.rm.common.bridges.lucene.NumberValueConverter73.getDoubleFromLucene:5 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.fields.DoubleConverter.fromString:25 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.fields.DoubleConverter.fromString:30 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.fields.DoubleConverter.fromString:9 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.extraction.BaseFieldValueDocumentExtractor.extractSingleValue:179 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.extraction.BaseFieldValueDocumentExtractor.extractValue:112 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.extraction.BaseFieldValueDocumentExtractor.extract:64 com.atlassian.rm.jpo.issueloading.lucene.issue.querying.readers.FullDataIssueLuceneReader.readGroup:77
 

 

2 answers

Hi, we have the same problem in my instance after uppgrade to 8.20.5.

Did you create a ticket? Or did u found the problem?

We also found the we had problems when Story Points was set to below 0, then the Board could not load. But it is ok to set for example -1 as SP.

0 votes

@Linjun Zhang -

Welcome to the community.  I would recommend that you submit a support request formally with Atlassian Support - https://support.atlassian.com/ to obtain the proper support.  They have the ability to look at your support zip and assist.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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