Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Missing Done issues in Advance Roadmap Edited

We have a weird error in the roadmap(version:3.27.0) installed in client prem.

We have workflow statuses like new(open), In development(In progress), Ready for Production(Done), closed(Done).

The number of stories under an epic(portfolio epic > epic > stories) with different status is correctly showing in the progress(issue count) column.

But all stories with Done status(Ready for Production and Closed) are not showing in the plan irrespective of their Resolution status.

2 answers

2 votes
Pete Morris Atlassian Team Aug 25, 2020

Hi @harilal_poyil - I'm a product manager for Advanced Roadmaps. I know you've mentioned the "resolution status" on here already, but could you please double check that your project's workflow correctly sets the resolution via a post-function for your "done" statuses? This page might help: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html. You can also check to see if the "Resolved" date field is populated for your completed issues by showing the field in "Advanced Issue Search".

Advanced Roadmaps will filter out issues that have a status category of "done" and a resolved date beyond the time range specified in your plan's configuration. If the issue does not have a correctly set resolved date then it will drop off the plan immediately after moving to done.

We've heard from a few customers that this can be confusing so we're considering changing this to use statusCategoryChangedDate in the future, which does not require the resolution post-function.

Hi, for us some issues are showing irrespective of their resolution field. I'm in currently in talk with your customer support and sharing the same response I provided there. 

Let me give a sample scenario:

We set the completed issues > Include completed issues for 120 days

We have a portfolio epic(say PC-10): under that there are two epics(EP-100, EP-200).

In the progress bar of EP-100
=====================
To Do: 3 issues
In Progress: 0 issues
Done: 5 issues

out of these 8 issues(type: story) only two are showing

Stories with done status SHOWING:
SI-1: status: closed(Done), resolution: Done. Resolved 60 days ago
SI-5: status: ready for production(Done), resolution: Unresolved. status changed 15 days ago

Stories with done status NOT SHOWING:
SI-7: status: ready for production(Done), resolution: Unresolved. status changed 20 days ago
SI-9: status: ready for production(Done), resolution: Unresolved. status changed 90 days ago
SI-14: status: closed, resolution: Done. status changed 110 days ago

In the progress bar of EP-200
=====================
To Do: 2 issues
In Progress: 2 issues
Done: 4 issues

None of these Done issue are showing

SI-2: status: ready for production(Done), resolution: Done. status changed 15 days ago
SI-8: status: ready for production(Done), resolution: Unresolved. status changed 20 days ago
SI-10: status: ready for production(Done), resolution: Unresolved. status changed 4 days ago
SI-11: status: ready for production(Done), resolution: Unresolved. status changed 21 days ago

You can see that few of them are showing in first case(irrespective of their Resolution status and resolution date). and in the second case nothing is showing.

 

Like Andrei Petukh likes this

Hi @Pete Morris I have this issue as well, but my task/ticket does not have a resolved date time or issue resolution completed, just the status.

As a result, stories are not showing on the roadmap and the little slider that tracks completion of an epic never shows anything as 'done' - this popup seems pointless if it's not going to show some stories as being done.

but one ticket is done.png

In this screenshot, there are actually 6 stories linked to the epic and one is done.  Is there a way to have the done reflected here?

Matt Dale I'm New Here Sep 09, 2020

Bumping this thread @Pete Morris I am having the same issue as well, some closed issues appear and some do not, it seems random.

Hi @Matt Dale - I posted a question that ended up solving my issue here - see https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Does-anyone-s-progress-meter-show-done-stories/qaq-p/1470880#M5407 which may be helpful.  Some of mine had resolutions (and resolved dttm), others did not.  I've made sure all transitions to 'done' and 'closed' as well as 'reopen' now have the resolution field available on a screen and my roadmap is behaving (so far).

0 votes

IMO, roadmap should not require the resolved date to be populated if JIRA allows workflows that let you close issues without setting the resolved date. I vote for using the status +  statusCategoryChangedDate as you suggested if you can't just use the status alone. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Advanced Roadmaps

3 short videos to help you get started with Advanced Roadmaps

Hi community, I’m Roi, a product manager working on Advanced Roadmaps for Jira. While Advanced Roadmaps is a powerful tool to plan and track work at scale, we know it can be challenging to get star...

6,566 views 25 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you