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Issue do not show in the road map

Hi,

We are using Jira Server and we have Advance Roadmap v8.18.1.
I have created yesterday a roadmap based on a filter and there are some issue that don't appear in the roadmap. In the filter are 179 issues and in the roadmap only 45.
I have notice that all the tickets in the status "Abandon" and "Resolved" do not show plus User stories ( there are only 2).
I have increased the "Include completed issues for" to 1000 but doesn't make a different.
I have attached print screens with evidence.

Could you please support for this issue?

Best regards,
Andreeacompleted issues.PNGroadmap.PNGfilter.PNG

1 answer

@Andreea Andrei Can you try clicking on the filter and see what options are available for Status?

Hi @AMIT GULATI 

I looked on that before and there is nothing checked:

Capture.PNG

@Andreea Andrei That's what i was expecting. While creating the plan, are these abandoned issues showing up in the final step where it confirms the content of the plan? Also, can you try using the scrum board as the source?

@AMIT GULATI at the final step, indeed I cannot see all the issues, I can see only 45 that are also showed in the roadmap.

I created a scrum board based on the same filter. I have changed the mapping of the columns so I can see Abandon and Resolved issue in the board. Then I have change the issue source from the roadmap to the new board created. But the results it's the same. I can see only those 45 issues. Again, in the final step only 45 issues were displayed. 

@Andreea Andrei That's strange. Can you share the workflow pic.

Capture.PNG

Here it's the workflow @AMIT GULATI 

@Andreea Andrei Sorry, I am out of ideas. If something clicks, i will surely respond.

@AMIT GULATI  Thank you for your support 

@Andreea Andrei Just a thought, Plans plug-in is basically for planning ahead. If the issue has been abandoned, does it really makes it way to the plan or is it better to ignore it?

@AMIT GULATI 

For this specific case, we would like to have it.

But it is the same with the resolved tasks. Usually are they excluded from the plan? Because in this case, they are not displayed also.

@Andreea Andrei Resolved tasks are not excluded since they are used to calculate the past velocity.

@AMIT GULATI So in this case, I guess, that abandoned issue should be showed as well

@Andreea Andrei It depends on the definition of abandoned issue. 

And the original problem still remains unresolved i.e. why these issues are not showing up

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