Could you share what's the JQL of filter? This might help the audience understand. The plan is making some filtering of issues as well. The following reasons could be why issues are missing in the plan:
The issue was filtered out because it was resolved x days ago
Filter permissions - Is the filter you are using shared with other users that try to access the plan?
Issues were explicitly excluded in the plan
Unintended filtering in the plan UI - Have you accidentally set any filtering, like the release or schedule range? This will filter out some issues or if issues not pending to get scheduled, it would not show up even though it exists.
Custom field configurations - Any changes to fields, like the fix version field was removed entirely from the issues? Portfolio checks this field when loading issues to see if it is in an included or excluded assignment. If the whole field is not there, it might cause problems.
I hope that helps,
I ran into the same problem.
After reading Roi's comment I poked around a bit and realized fix version was the culprit. When I imported my Issue Sources I didn't select any fix versions. This caused only tickets without a fix version to show up on the Roadmap view.
Going back into the Issue Sources config, running through the wizard again, and selecting all fix versions solved the problem for me.
@Roi Fine, what should I expect as new fix versions are added to the project? Will I need to re-import every time to keep the data on the Roadmap up to date? Our process is to create a new fix version for every release (= frequently)
Hi @Lana Milanovich ,
New releases created within your plan's issue sources will be getting into your plan automatically. If you are interested to chat/ask questions about your experience so far with Advanced Roadmaps feel free to send me an email - firstname.lastname@example.org
Please let me know if that helps.
Hi community, I’m Roi, a product manager working on Advanced Roadmaps for Jira. While Advanced Roadmaps is a powerful tool to plan and track work at scale, we know it can be challenging to get star...
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