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how to update system and custom fields from a scriptrunner mail handler

Hi...I am trying to write a scriptrunner incoming mail handler so when an email is received these three things must happen:

- Add a comment to the jira issue with the body of the email (I was able to do so!)

- Update Description field  with the body of the email (does not work)

- Increased by 1 an integer custom field named "Total Replies Received" (dont know how to do it)


I am following the examples in the scriptunner documenation,

in the exanple Find Existing Issue, doing something like issue.setDescription ("variable with the body of the email here") does not work

May anybody assist?

Thank you

1 answer

1 accepted

1 vote
Answer accepted

Hi Tomas,

I created this script below and is working from my side. Please give a try. 

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.service.util.ServiceUtils
import com.atlassian.jira.service.util.handler.MessageUserProcessor
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.util.UserManager
import com.atlassian.mail.MailUtils
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.event.type.EventDispatchOption

def userManager = ComponentAccessor.getComponent(UserManager)
def projectManager = ComponentAccessor.getProjectManager()
def issueFactory = ComponentAccessor.getIssueFactory()
def messageUserProcessor = ComponentAccessor.getComponent(MessageUserProcessor)

def subject = message.getSubject() as String
def issue = ServiceUtils.findIssueObjectInString(subject)

if (issue) {

log.warn "==========================SR Incoming Mail issue exists"

log.warn "issue: $issue"

ApplicationUser user = userManager.getUserByName("admin")

def issueManager = ComponentAccessor.issueManager
MutableIssue issueObject = issueManager.getIssueObject(issue.key)

issueObject.setDescription("this is an example")

//Custom Field code here


log.warn "==========================SR Incoming mail Ended"
To update a custom field value, you can append the code in the script before "*issueManager.updateIssue()*" API:
def customField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Custom Field")


Thank you.

Kind regards,
John Chin

@John Chin 


Hi worked like a charm! This line definitely did the trick:

You guys always rock! Thank you so much

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