We have a few Issues that don't show up on our boards. We can't figure out why.
The query for the board lists the Issues.
The status of the Issue is in one of the columns.
Other Issues with the same status show up.
We're stumped -- AND we are afraid that users will miss something important.
I do have the same issue. I tried tweaking some custom fields to show/hide and different combination of settings for over an hour and I still can't make some of my issue to show in the GH Board (Scrum). I have 51 issues in one project but only 37 show on the board. Tried to find similarities among those tickets that are not showing but nothing outstands.
Could you please tell me how you fixed yours? You mentioned "'Sprint' field never got a value." What does that mean?
In order to be on a Scrum board the Issue has to be in the active sprint that the board represents. You can usually do that by switching the board view to "Plan." There you will probably find your errant Issue in the backlog or in a not-yet-active sprint.
A short cut I have used is to add the 'Sprint' field to the Issue screen, usually at the bottom of the second tab or someplace out of the way where it isn't seen. Then I can open an Issue that IS on the board, note the highest index number in that field, then edit my problem Issue and put that number into the field.
I recently had this problem and this is what i found after troubleshooting the issue.
The ticket that did not show up on the board, was a ticket that was closed and then reopened in the previous sprint. eventhough the status was ready for release and should have appeared on the Done column, the ticket had the "completed in previous sprint" status under agile. That is why it did not show up in the current sprint even though it was added to the sprint during the planning session. hope that helps
I have a similar problem. I have a kanban board and a scrum board based on the same filter (so I can show the whole project lifecycle, as well as just the sprint).
One (just one, as far as I can tell) issue shows up on the kanban board, but not the scrum board, and I can't figure out why. It shows up in the filter in Issue navigator, but it's nowhere on the scrum board (either in the active sprint or the backlog). This issue hasn't previously been closed and re-opened, and I can't see anything odd about it.
I've also re-indexed.
Any ideas what might be causing this?
Same issue here, I can search it via JQL, but cann't find the issue in Scrum board. JIRA 6.1.7 & Agile 18.104.22.168.
Update: after configured the columns with statuses, the issue resolved. That's becasue we create a new status and didn't add it into any columns. At first I think it will only affect the work mode, but indeed it will also affect the plan mode.
Hello everyone, I am a product manager in the Jira Cloud team focused on making sure our customers have a delightful experience using our products. Towards that goal, one of the areas which is extr...
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