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Set insight field value on request form

I have a request form with some insight fields on it. I am trying to set the value of the insight fields on the form (this is BEFORE the issue is created). The script looks like:


def countryField = getFieldById("customfield_16805")
def storedObjectBean = objectFacade.loadObjectBean(theCountryId)
countryField.setError(storedObjectBean.toString()) // this works -> Canada (TVM-256028)

//none of these work

Since the issue is not yet created, there is no issue variable and I cannot use the mutableIssue.setCustomFieldValue() which usually works.

Any ideas?

2 answers

Hey, I don't quite understand the question, since you are saying that there's method that works

oh, i didn't notice the "working" part was about setting error message, not field value.

anyways, looks like it's impossible to do via behaviour:



but you can add a postfunction on creation transition and set it there

Hello Mario,

First of all, are you working on Cloud or Server?
You can use a mutable issue as you mentioned, why can't you use it? (I imagine you are using updateIssue when you use mutableIssue.setCustomFieldValue)
Also, this can be easily done with a post function, which will update the custom field's value. 

On server.

The script is run on the customer portal, during the initial submission of the form, I.E. the issue is not yet created (hence why there isn't an issue variable and the web IDE reports an error when using it)

The scenario requires all operations be done on the portal in real time while the client is populating the fields

Then the only solution would be to use a mutable issue. You can paste your script here and we can help you find why it's not working for you. 

I really do not know how to explain it better. I am using service desk mapping for the behavior. If I try to use


MutableIssue mutableIssue = (MutableIssue) issue;


I get "The varibale [issue] is undeclared" which is normal, since there is no issue created yet, hence I cannot use the methods provided there.

I am sharing a piece of my script that uses mutable issue. Hope it helps:

IssueService issueService = ComponentAccessor.getIssueService()
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters()

ApplicationUser user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
// Create new issue from email
IssueService.CreateValidationResult createValidationResult = issueService.validateCreate(user, issueInputParameters)
if (createValidationResult.isValid())
IssueService.IssueResult createResult = issueService.create(user, createValidationResult)
if (!createResult.isValid())
log.error("Error while creating the issue.")

def testIssue = createValidationResult.getIssue()

MutableIssue mutableIssue = issueManager.getIssueObject(testIssue.getId())

mutableIssue.setCustomFieldValue(textCf, "Some text value")

Where is this run? I'm getting: inputs is undeclared

This is part of the script. As the script does something completely different there is no point in me pasting it here. You will need to adjust the script to your needs instead of using it as is. 

Inputs, subject, description, and priority ID will be different for you. 

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