Hello, could you support me with this use case? In my Jira instance, in the notification scheme, we have configured in Email Notification Preferenses send an email when "the issue is assigned to you" and this works ok, but when including a post function in workflow that automatically assigns the card, the person who has been assigned does not receive the mail. Can someone give me clarity why does this happen?
Now the problem is that you are trying to assign your issue but the fired issue event is Generic Event and this is not the one you configured your notification scheme for as you configured "Issue Assigned" Event , try to add your assignee script after firing the Generic Event and let's see how this work
ok , update your script to be like the one in this thread
def issueService = ComponentAccessor.getIssueService()
def userManager = ComponentAccessor.getUserManager()
def user = userManager.getUserByName("tbas")
def validateAssignResult = issueService.validateAssign(user, issue.id, issue.reporterId)
Now with this code I try again, but it does not make the change to assign the new user. Assigne remains unchanged. If it was Unassigned, it remains unchanged. Test in both circumstances, with the rule before General Events and with the rule after General Events with the same result. It does not update in assigne. I can not understand how to achieve the assignment and the sending of mail. Coud you keep helping me @Mohamed Adel
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