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Select List Conversion (ScriptRunner) works in JIRA Core, not in JSD

I have a Select List Conversion script which works fine in JIRA Core but doesn't display any values in JSD. It was entirely based on the first example in the Adaptavist Script Runner documentation for Select List Conversion.

Mappings are:

Test Service Desk (All request types)

Test Service Desk (All issue types)

Script is:

ajaxOptions: [
url : getBaseUrl() + "/rest/scriptrunner-jira/latest/issue/picker",
query: true, // keep going back to the sever for each keystroke

// this information is passed to the server with each keystroke
data: [
currentJql : "project=comp and issuetype = 'Location' and active=yes ORDER BY summary ASC",
label : "Pick a Company location",
showSubTasks: false,

// specify maximum number of issues to display, defaults to 10
max : 10,
formatResponse: "issue"
css: "max-width: 500px; width: 500px",

Location field is Text Field (Single Line).

Project COMP has 4 issues of type Location that have Active=Yes.

Accessing the project Test Service Desk as a JSD Agent and opening an existing issue, I can view the Location field in Edit mode and it has 4 items in the list. However, when I try to Create an Issue form the Portal, the List has no entries. Any ideas?

1 answer

Hi Peter,

Currently, Select List Conversions do not function through the JSD portal. I would suggest viewing this open bug ticket through our support desk:





I´ve tried to do a conversion to single select but it´s doesn´t works at Jira Service Desk.

The options are ok at select list but a new "div" inside html code is created for each selection at selection list. 

A new select list is designed and printed at screen every time that I selected a option.

Any idea ?


Thanks in advance


The behaviour code is:


    ajaxOptions: [

        url : getBaseUrl() + "/rest/scriptrunner/latest/custom/getVersions",

        query: true, // keep going back to the sever for each keystroke

        formatResponse: "general"





Like Mikhail Kosenko likes this

Joshua Yamdogo @ Adaptavist 

I´ve forgot the print screen

My versions are:

Jira Software 7.13.1

Jira Core 7.13.1

JIRA Service Desk 3.16.1

Script Runner: 5.5.3




Like # people like this

Did you ever figure this out?  I'm having the same situation where multiple fields are added to the page when a new option is chosen from the related field.

Same issue here, my Behaviour works in SD portal except for this html/new div issue.

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