Scripted field not correct

I made a field autoAssignee; just regular text field which populates a value based on some values. This is working fine, except when in status "New". The field takes the value for the next status, which screws up my proces. 

When a ticket is in status new, I always get the value of status "Assess 1st Line".

e.g.: status = new

productC

customerA

assignee should be productC.support

but it shows consultant.customerA

 

anyone has an idea?

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.search.SearchProvider
import com.atlassian.jira.issue.Issue
import com.atlassian.crowd.embedded.api.User
 
def searchProvider = ComponentAccessor.getComponent(SearchProvider)
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def userUtil = ComponentAccessor.getUserUtil()
def productCF = customFieldManager.getCustomFieldObject("customfield_13901")
def customerCF = customFieldManager.getCustomFieldObject("customfield_13102")
def product = issue.getCustomFieldValue(productCF)
def customer= issue.getCustomFieldValue(customerCF)
def status = issue.getStatus().getSimpleStatus().getName()
def project = issue.getProjectObject().getKey()
def type = issue.getIssueType().getName()

def assignee =""
	if(product =="ProductA"){
        assignee ="ProductD.support"
   	} else if(product =="ProductB"){
        assignee ="ProductB.support"
 	} else if(project == "BX" && product == "ProductB" && (status == "New" || "Assess 1st Line" || "Assess 2nd Line")){
        assignee = "ProductB.support"        
    } else if(project == "AX" && product =="ProductC"){
        assignee ="ProductC.support"
    } else if(project == "BX" && product =="ProductC" && customer == "CustomerA" && (status == "Assess 1st Line" || "Assess 2nd Line")){
        assignee ="ProductC.CustomerA"
    } else if(project == "BX" && product =="ProductC" && customer == "CustomerA" && (status == "New")){
        assignee ="ProductC.support"
    } else if(project == "BX" && product =="ProductC" && customer != "CustomerA"){
        assignee ="ProductC.support"
    } else if(project == "AX" && product == "ProductD"){
        assignee = "ProductD.support"        
    } else if(project == "BX" && product == ("ProductD" || "ProductD Client Connect") && (status != "Assess 1st Line")){
        assignee = "ProductD.support"
    } else if(project == "AX" && product == "ProductD Client Connect"){
        assignee ="ProductD.support"   
	} else if(project == "BX" && type == "Bug" && (product == "ProductD" || "ProductD Client Connect") && status == "Assess 2nd Line"){
        assignee = "rd.ProductD"
    } else if(project == "BX" && type == "Request for Enhancement" && (product == "ProductD" || "ProductD Client Connect") && (status == "Assess 2nd Line")){        
        assignee = "ProductD Changemanagement"     
    } else if(project == "BX" && (product == "ProductD" || "ProductD Client Connect") && (status == "Assess 1st Line" || "Assess 3rd Line") && customer == "CustomerC"){
        assignee = "consultant.CustomerC"
    } else if(project == "BX" && (product == "ProductD" || "ProductD Client Connect") && (status == "Assess 1st Line" || "Assess 3rd Line") && customer == "CustomerA"){
        assignee = "consultant.CustomerA"
    } else if(project == "BX" && (product == "ProductD" || "ProductD Client Connect") && (status == "Assess 1st Line" || "Assess 3rd Line") && customer == "CustomerB"){
        assignee = "consultant.CustomerB"
    } else if(product =="Other"){
        assignee ="ProductD.support"
    }  
   
return assignee;

2 answers

0 votes

If you edit the issue (not transition, just edit), does the field change to the desired value?

No, it doesn't. 

If I change one of the values, like the product, the fields changes, but to consultant.productX

 

I've also tried it with status ID and the only status it doesn't work with, is the status "new".

 

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