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Scripted field not correct

Deleted user Apr 26, 2017

I made a field autoAssignee; just regular text field which populates a value based on some values. This is working fine, except when in status "New". The field takes the value for the next status, which screws up my proces. 

When a ticket is in status new, I always get the value of status "Assess 1st Line".

e.g.: status = new

productC

customerA

assignee should be productC.support

but it shows consultant.customerA

 

anyone has an idea?

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.search.SearchProvider
import com.atlassian.jira.issue.Issue
import com.atlassian.crowd.embedded.api.User
 
def searchProvider = ComponentAccessor.getComponent(SearchProvider)
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def userUtil = ComponentAccessor.getUserUtil()
def productCF = customFieldManager.getCustomFieldObject("customfield_13901")
def customerCF = customFieldManager.getCustomFieldObject("customfield_13102")
def product = issue.getCustomFieldValue(productCF)
def customer= issue.getCustomFieldValue(customerCF)
def status = issue.getStatus().getSimpleStatus().getName()
def project = issue.getProjectObject().getKey()
def type = issue.getIssueType().getName()

def assignee =""
	if(product =="ProductA"){
        assignee ="ProductD.support"
   	} else if(product =="ProductB"){
        assignee ="ProductB.support"
 	} else if(project == "BX" && product == "ProductB" && (status == "New" || "Assess 1st Line" || "Assess 2nd Line")){
        assignee = "ProductB.support"        
    } else if(project == "AX" && product =="ProductC"){
        assignee ="ProductC.support"
    } else if(project == "BX" && product =="ProductC" && customer == "CustomerA" && (status == "Assess 1st Line" || "Assess 2nd Line")){
        assignee ="ProductC.CustomerA"
    } else if(project == "BX" && product =="ProductC" && customer == "CustomerA" && (status == "New")){
        assignee ="ProductC.support"
    } else if(project == "BX" && product =="ProductC" && customer != "CustomerA"){
        assignee ="ProductC.support"
    } else if(project == "AX" && product == "ProductD"){
        assignee = "ProductD.support"        
    } else if(project == "BX" && product == ("ProductD" || "ProductD Client Connect") && (status != "Assess 1st Line")){
        assignee = "ProductD.support"
    } else if(project == "AX" && product == "ProductD Client Connect"){
        assignee ="ProductD.support"   
	} else if(project == "BX" && type == "Bug" && (product == "ProductD" || "ProductD Client Connect") && status == "Assess 2nd Line"){
        assignee = "rd.ProductD"
    } else if(project == "BX" && type == "Request for Enhancement" && (product == "ProductD" || "ProductD Client Connect") && (status == "Assess 2nd Line")){        
        assignee = "ProductD Changemanagement"     
    } else if(project == "BX" && (product == "ProductD" || "ProductD Client Connect") && (status == "Assess 1st Line" || "Assess 3rd Line") && customer == "CustomerC"){
        assignee = "consultant.CustomerC"
    } else if(project == "BX" && (product == "ProductD" || "ProductD Client Connect") && (status == "Assess 1st Line" || "Assess 3rd Line") && customer == "CustomerA"){
        assignee = "consultant.CustomerA"
    } else if(project == "BX" && (product == "ProductD" || "ProductD Client Connect") && (status == "Assess 1st Line" || "Assess 3rd Line") && customer == "CustomerB"){
        assignee = "consultant.CustomerB"
    } else if(product =="Other"){
        assignee ="ProductD.support"
    }  
   
return assignee;

2 answers

0 votes
Deleted user May 02, 2017

I've also tried it with status ID and the only status it doesn't work with, is the status "new".

 

0 votes

If you edit the issue (not transition, just edit), does the field change to the desired value?

Deleted user Apr 26, 2017

No, it doesn't. 

If I change one of the values, like the product, the fields changes, but to consultant.productX

 

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