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ScriptRunner Behaviours in Service Desk Customer Portal not working as expected



I created a Behaviours script to show/hide one of seven custom fields (B1-B7) depending on the selected value of another custom field (A).
The behavior is defined on field A, with no initializer code and it's mapped to my project as a JIRA project.
Field A is defined as Required so it's displayed in the Create screen.

It works as expected when I create a new issue in the Jira UI.

Next I created an identical behavior, on the same custom field (A), with the exact same groovy script. I mapped it to the same project, but now as a Service Desk project.

This is per the Behaviours documentation.
So I have two behaviours, on the same field, same issue type.

Now in the Service Desk project admin, I added field A (via Request Types ->Edit Fields) to the request type which is mapped to the relevant issue type, so that it will be visible when creating a request.

However, when I log in to the customer portal, and I create a new request, I only see field A, but B1-B7 are not displayed.

Next I configured fields B1-B7 to be visible, and now all are always visible, regardless of the value set in field A.

I've submitted a ticket to Adaptavist, but in the meantime I wonder if anyone got this (or similar) functionality to work in Customer Portal.

1 answer

IIRC, my problem was that some validators were failing and thus the behaviour was not invoked.

The way to debug is twofold:

1. Add logging (using com.onresolve.scriptrunner.runner.util.UserMessageUtil). Be aware that there may be some delay until the log messages are displayed

2. Open the browser's inspect, go to the console, clear the contents (CTRL-L), then modify the value in the field and observe what happens in the console.

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