Script Listener Clone Issue not copying comments


I'm trying to use a script listener clone issue and links on the 'Issue Deleted' event to serve as a temporary recovery mechanism for deleted issues, but it's not copying over comments or attachments, even though it's set to copy all field and 'Copy Comments' is checked. 

Please advise? Am I doing something wrong?





3 answers

1 accepted

1 vote


I did not check my guess, but I think the problem is that the event fires after the issue was deleted and the issue object, which you reference, is just the "mirror" of the issue that was deleted. And this "mirror" issue does not contain comments but only issue fields. But I guess the listener takes comments from the real issue but the real issue is already gone and there are no comments available. I think the copy comment option works only for issues that still exist.

That is my guess. I did not check it.

Hm, I'm concerned it's something like that. I tried wiring it to IssuePreDeleteEvent but it doesn't seem to trigger when i delete something (script listener doesn't fire and doesn't error when I delete a ticket)

Alexey Matveev Community Champion Dec 27, 2017

It triggers but it has an error

.codehaus.groovy.runtime.typehandling.GroovyCastException: Cannot cast object 'IssuePreDeleteEvent{time=Wed Dec 27 20:39:33 UTC 2017, params={}, issue=BP-6, user=admin(admin)}' with class 'com.atlassian.jira.event.issue.IssuePreDeleteEvent' to class 'com.atlassian.jira.event.issue.IssueEvent'
    at com.onresolve.scriptrunner.canned.jira.utils.AbstractCloneIssue.doScript(AbstractCloneIssue.groovy:193)
    at com.onresolve.scriptrunner.canned.jira.utils.CopyIssueWithAttachments.super$2$doScript(CopyIssueWithAttachments.groovy)
    at com.onresolve.scriptrunner.canned.jira.utils.CopyIssueWithAttachments.doScript(CopyIssueWithAttachments.groovy:13)
    at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.CloneIssue.super$3$doScript(CloneIssue.groovy)
    at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.CloneIssue.doScript(CloneIssue.groovy:114)

I guess this listener can not work for this event

Thank you though for trying...  before calling this closed I'll still try a few more things, see if there's any alternate way or event I'm not thinking of

Alexey Matveev Community Champion Dec 27, 2017

I just checked everything. I think I was right about the issue deleted event. The issue is not available already and you can not get comments. That is why you should use the IssuePreDeleteEvent. The issue still exists. You can create a custom listener and  write some code to clone an issue.

import com.atlassian.jira.issue.IssueFactory
import com.atlassian.jira.component.ComponentAccessor
def issueFactory = ComponentAccessor.getComponent(IssueFactory.class)
def iss = issueFactory.cloneIssueWithAllFields(event.issue)

Also you need to handle comments, attachments yourself.

0 vote
Gaston Valente Community Champion Dec 27, 2017


Does the user configured in the field "As User" have comment permissions?

Let me know, if that's ok maybe we can try by adding some code at the additional issue actions to copy the comments

Hi Gaston!

Confirmed, the 'As User' is part of a small admin group that has been granted every permission in the permission scheme, including add comment.

I welcome and/all code! :)

0 vote
Gaston Valente Community Champion Dec 27, 2017

Ok Anthony, try with something like this:

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.comments.Comment;

def commentManager = ComponentAccessor.getCommentManager();
def comments = commentManager.getComments(issue);

for(Comment comment : comments)
commentManager.create(newIssue, comment.getAuthorApplicationUser(), comment.body?: "", true);


Tried this, but it was showing an error. Saved and ran, but it doesn't clone the issue. Screen Shot 2017-12-27 at 1.56.00 PM.png

Gaston Valente Community Champion Dec 27, 2017

You need to replace newIssue with the variable that represents the newly created issue, i do not remember the exact var name

I'll do some digging.... I found something indicating it was event.Issue, which made the code pass, but the listener failed with this message:

Time (on server): Wed Dec 27 2017 13:55:23 GMT-0500 (EST)

The following log information was produced by this execution. Use statements"...") to record logging information.

2017-12-27 13:55:23,913 ERROR [runner.AbstractScriptListener]: *************************************************************************************
2017-12-27 13:55:23,914 ERROR [runner.AbstractScriptListener]: Script function failed on event: com.atlassian.jira.event.issue.IssueEvent, script: com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.CloneIssue
 at com.atlassian.jira.issue.managers.DefaultIssueManager.getEntitiesByIssue(
 at com.atlassian.jira.issue.managers.DefaultIssueManager.getEntitiesByIssueObject(
 at com.atlassian.jira.issue.managers.RequestCachingIssueManager.getEntitiesByIssueObject(
 at com.atlassian.jira.issue.comments.CommentSearchManager.getComments(
 at com.atlassian.jira.issue.comments.DefaultCommentManager.getComments(
 at com.atlassian.jira.issue.comments.CommentManager$ Source)


No luck so far, but digging... event.Issue stops the code error but the script listener fails to run.

HI Anthony.

Try with this code

def commentManager = ComponentAccessor.getCommentManager()
List<Comment> comments = commentManager.getComments(issue)
if (comments != null && comments.size() > 0) {
for (Comment comment : comments) {
commentManager.create(newIssue, comment.authorApplicationUser, comment.getBody(), true)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

76 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you