Can you help with behaviour on service desk to populate fields on form using existing issue

[Nicole Downes]

We create an issue using a recruitment request on the Service desk. This issue contains data such as job title, start date, office, business unit, etc.

I would like to populate the same fields in our Onboarding request in the Service Desk using the information already entered on the recruitment request.

I have created an Issue Picker scripted field to allow the user to select the correct recruitment request. 

I have been advised I need to use the behaviours getValue() method with the issueManager.getIssueByCurrentKey("issuekey") method to get the issue object. But I just don't know how to structure up the script to achieve it.

Can someone provide a sample of how this would be achieved. Please include all imports and definitions as well.

[John Chin · Accepted solution]

Hi Andrew,

Can you double check the JIRA permission scheme and a person with the 'JIRA Administrators' global permission? Any condition have been added in workflow recently?

Regards,

John Chin

[Dobroslawa Wierzbicka]

If the Epic is Resolved or Closed in Jira, Greenhopper won't be able to edit its Epic Status field anymore, and so it'll throw an error message. You might want to check the Issue Status of your Epic, then.

You may want to check Knowledge Base Article, too.