Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notification issue when the reporter in Jira Automation

Hello Guys,

We are having a Automation for Jira plugin in our environment & we are using it to create a ticket from one project to another upon certain condition.

The automation rule from project A is creating a ticket in project B, where we have another automation to notify specific users about the ticket creation. But this automation is not working & not sending mail for only these types of tickets.

What could be the reason ? Users do get the notification for all the requests except the one which gets created by automation from project A.

The only difference I see here is reporter is Jira Automation where as in all other cases it is some user.


1 answer

0 votes


Can you try to change the rule actor in your automation :


Hope this helps

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

107 views 1 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you