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Notification issue when the reporter in Jira Automation

vishal Rising Star Mar 17, 2021

Hello Guys,

We are having a Automation for Jira plugin in our environment & we are using it to create a ticket from one project to another upon certain condition.

The automation rule from project A is creating a ticket in project B, where we have another automation to notify specific users about the ticket creation. But this automation is not working & not sending mail for only these types of tickets.

What could be the reason ? Users do get the notification for all the requests except the one which gets created by automation from project A.

The only difference I see here is reporter is Jira Automation where as in all other cases it is some user.

 

1 answer

0 votes

Hi, 

Can you try to change the rule actor in your automation :

https://support.atlassian.com/jira-software-cloud/docs/run-rules-as-another-user/

 

Hope this helps

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