Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JSM Customer Portal - cannot add field help to request form

I have a Jira Service Management (cloud) project with the associated customer portal, which supports several request types. In the request definition (mapped to an issue type), one selects fields from the issue type.

In this configuration page, for each field, you can set (among other options):

1. The display name of the field (to make it more user-friendly than the field name in Jira)

2. Add an optional help text

When I try to add a help text, I type the text and click on Update. When I do that, I don't get an error, but the help text is erased.

I wonder whether this is a known issue.



2 answers

I've submitted a ticket to Atlassian support, ping me in private if you want to view it:

0 votes
Tessa Tuteleers Community Leader Dec 01, 2021

Hi @Amir Katz _Outseer_ ,

Which string are you trying to add to the field help? (are you using special characters?)

- Tessa

no special characters.

Project settings -> Request types -> <pick request type> -> Request form -> Visible fields -> hover to field, click in 'Field help', type text, click Update --> text disappears.


I have no scripting-related extensions in my browser (Chrome latest).

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

131 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you