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How to set custom field value on new create issue on scriptrunner

Hi Community,

I have this piece of script which is suppose to create a ticket and set value to them.

def issueObject = issueFactory.getIssue()
def cfParticipant = ""
issueObject.setIssueTypeId(project.issueTypes.find { == "Service Request"}.id)

issueObject.setCustomFieldValue(cfParticipant, "addresses")

messageHandlerContext.createIssue(user, issueObject)


But the problem is that it is not setting value for the custom field : ""


Can I get some advice please.


Best regards,

Jason Li

1 answer

1 accepted

2 votes
Answer accepted

Hi Jason,

Do you recall where you found this snippet? The first argument to setCustomFieldValue needs to be a CustomField object rather than a plain string:

def cfParticipant = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Request participants")

The above assumes that you have ComponentAccessor imported; if not, you can do so at the top of your script as follows:

import com.atlassian.jira.component.ComponentAccessor

Note also that ScriptRunner will issue a deprecation warning against the use of getCustomFieldObjectByName. It is safe to ignore this, although for maximum futureproofing you may prefer to replace that call with the following:

getCustomFieldObjectsByName("Request participants")[0]


Joanna Choules, Adaptavist Product Support

Hi Joanna.

Thank you very much for your help. I have been able to sort the problem.


Best regards,


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