Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to set custom field value on new create issue on scriptrunner

Hi Community,

I have this piece of script which is suppose to create a ticket and set value to them.

def issueObject = issueFactory.getIssue()
def cfParticipant = ""
issueObject.setIssueTypeId(project.issueTypes.find { == "Service Request"}.id)

issueObject.setCustomFieldValue(cfParticipant, "addresses")

messageHandlerContext.createIssue(user, issueObject)


But the problem is that it is not setting value for the custom field : ""


Can I get some advice please.


Best regards,

Jason Li

1 answer

1 accepted

1 vote
Answer accepted

Hi Jason,

Do you recall where you found this snippet? The first argument to setCustomFieldValue needs to be a CustomField object rather than a plain string:

def cfParticipant = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Request participants")

The above assumes that you have ComponentAccessor imported; if not, you can do so at the top of your script as follows:

import com.atlassian.jira.component.ComponentAccessor

Note also that ScriptRunner will issue a deprecation warning against the use of getCustomFieldObjectByName. It is safe to ignore this, although for maximum futureproofing you may prefer to replace that call with the following:

getCustomFieldObjectsByName("Request participants")[0]


Joanna Choules, Adaptavist Product Support

Hi Joanna.

Thank you very much for your help. I have been able to sort the problem.


Best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

750 views 12 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you