Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can we get a notification from an email to create new issue or comment on an existing issue.

I want to register an email and wanted to create an issue or comment on an existing issue if any new mail is received in registered email. 

Can we achieve this functionality using script runner  in JIRA?

Although we can create or comment an issue using JIRA functionality but we can't apply some timer on this so, it can check the email registered in every 15 minutes and create issue if any email received after 15 minute of previous email. 

So, I am looking for script runner , is there any workaround for this?

 

thanks

santosh

1 answer

Hi Santosh.

 Is there any reason why you want to do this? This sounds like standard Service Desk functionality to me. 

With ServiceDesk, customers can send you an email, and that opens an issue, furthermore, if they reply to that email, it will result in a comment. 

If this isn't what you want, could you explain further? This seems like a really small question to describe a rather large and complex requirement. 

Cheers

DY

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Do Not Lose your Customer’s Trust

Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...

24 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you