The Problem I have is that when a Portal Users selects the "submit" option on a Service Request ticket, the Approvers field is not populated.
I have already reviewed a very similar issue reported here: https://community.atlassian.com/t5/Adaptavist-questions/How-to-set-up-approvers-in-Jira-Service-Desk/qaq-p/1110266
however, that is slightly different.
Everything works if the ticket is created using the Agent view, however, the approvers field does not get filled in when the ticket is submitted for approval from the Portal View. The scrptrunner script reports script was successful and I can even see in the output of the log of the script that it retrieved the correct values from the User group.
I just constantly get the error that "No Approvers selected" if Submit is from Portal View. The ticket can be created in the Portal View and then an agent can Submit, and the field is populated correctly. This is not feasible, nor efficient for how the process is set up for us currently.
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events