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Add specific Organization to ticket automatically

Deleted user Apr 04, 2017

Hi - 

Currently I'm using a script post-function to add some specific users as Request Participants to a specific type of issue. I'd like to switch that over to use an organization.


I was reading

but that seems more aimed at adding ALL organizations applicable, and only when the ticket is created via JIRA, not the SD portal.


I have two scenarios that I'd need to address with this issue:


1) Add a specific organization upon the creation (via portal) of a ticket in X type

2) Add a specific organization upon the creation (via portal) of a ticket in X type in which a custom field is flagged in a specific way.


Can anyone point me in the right direction on this? Thanks!

1 answer

Hey Kevin,

You can follow the example in the documentation and if you want to get a specific one then you will need to slightly change the last lines to 

def organizationsToAdd = organizationService.getOrganizations(currentUser, organizationsQuery)?.right()?.get()?.results?.find { == "Organization A"}

// get the Organizations custom field
def cf = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Organizations")

// finally update the organizations custom field

cf.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(cf), [organizationsToAdd]), new DefaultIssueChangeHolder())

kind regards, Thanos


states cannot cast to java.util.Collection

@Thanos Batagiannis [Adaptavist]the real problem came into play when trying to set multiple orgs.

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