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Adaptavist Scriptrunner listener doesn't fire for one issue type

I have a listener which is designed to automatically set a review date a year from the creation of the issue for a particular project:

Screenshot 2019-06-11 at 11.51.16.png

The listener works fine for all issuetypes except one.  When you create an issue of this particular type then no event appears in the logs - as far as I can tell the webhook doesn't fire so the listener has nothing to catch.

So far I've scanned the community, looked for differences in the issuetype set-up (it's a standard issuetype, the field to be updated is on the screen associated with it, and I can happily update the field manually).

The problem appears to be that the webhook doesn't fire and I've no idea why.  Any thoughts greatly appreciated.

We're on Jira Cloud, using 1.1.69-AC of the scriptrunner app.

1 answer

1 accepted

1 vote
Answer accepted
Antoine Berry Community Leader Jun 11, 2019

Hi @Matthew Walmsley ,

Did you make sure that the create transition of the workflow used by this issuetype-project combination is triggering the Issue Created event ?

Hi @Antoine Berry ,

That's great, thank you!  No idea why we created a transition without the Issue Created event, but we did.  Problem fixed, many thanks!

Like Antoine Berry likes this

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