rss.livelink.threads-in-node

Automation Expertise

Jewell Sutton — Sat, 06 Jun 2026 00:32:01 GMT

Hello, My automation skills are basic at best and of course I am trying to create one that is fairly complicated. And after 10+hours testing, refining, etc, just no success.

Would anyone with automation skills be willing to review my workflow and help me identify errors? Potentially providing ~15m of your time. The flow is extremely long, but have attached a snapshot.

Thank you for considering and any advice/networking you can provide.

Jewell

Help creating a simple automation rule to transition parent issues

James George Lance_ Jr — Fri, 05 Jun 2026 21:12:22 GMT

My configuration has Epics in one space, children of Epics we call Features in another space, and then children of the Features in each individual team space that performs the work on stories and tasks. I am struggling to create an automation rule where when a child story from one space first moves to "Implementing" I want the parent issue (Feature) in another space to transition to "Implementing" from it's prior workflow status.

I can get it to work if my story and Feature are in the same space, but my automation will not work across spaces for some reason. I am creating the rule in the global admin area and calling out the spaces that are in play.

Recover deactivated workspaces

gentijo — Fri, 05 Jun 2026 20:52:05 GMT

Hi,

I accessed my workspaces back in Feb to prevent the workspace from being deleted.

Now it appears if they are not there at all except in the https://support.atlassian.com/contact#/ page
If I go to all workspaces, there is nothing there not even the banner saying that some of my workspaces have been deactivated
as described here https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063
If I try to go to a workspace it is now saying "Resource not Found"

Can someone help me recover these workspaces under the account gentijo at gmail.com
workspaces
desktopadx
EyeCatchingSolutions

Immersv
freepistonenergy
freepistongenset

gentijo

Thank you
John

trello

Lukas Linhart — Fri, 05 Jun 2026 19:56:34 GMT

My Trello account is not getting response from typeform but it says they are connected. Can't work it out where is the issue.

Does it seem like the Jira UI just doesn't really work right anymore?

Todd Levinson — Fri, 05 Jun 2026 19:26:49 GMT

I've been working today and cleaning up a backlog and trying different approaches in List view / All Work View and I believe there is another.

Seeing lots of odd behavior

If you try to adjust the rank of something in a list, it often doesn't work unless you refresh the page after you change the rank of an item
Trying to add a label to anything, the drop-down just like doesn't work or adds multiple labels
Weird delays in fields updating and you wont see the change unless you refresh the page
When scrolling through a list, the screen just kind of jumps back up to a different position in the list
Can't assign tickets to users because list doesn't populate
Many weird restrictions based on what view you use - for example, in some cases you can group by epic, but others no.
- In some cases you can drag between groups but there are certain group types (goals) where this doesn't work but there's no error message.

The label selection drop-down is particularly frustrating in these views. They seemed to be set up for keyboard entry but the label selection using the keyboard doesn't seem to work consistently. Sometimes pressing Enter moves out of the field, sometimes it just picks another label.

I don't really understand what is going on, I've used Jira in the past and it felt way more usable and stable. Maybe this has to do with what plan I'm on?

How does one deal with deactivated Atlassian accounts preventing creation of JSM customer accounts?

Rick Westbrock — Fri, 05 Jun 2026 19:25:14 GMT

We have run into a scenario where a few users who had Atlassian cloud accounts in order to use Jira but later changed to a different job within the company which does not require using Jira so we deactivated their SCIM provisioned accounts. The problem is that my automated customer maintenance script is unable to create a JSM customer account with their e-mail address since it matches the deactivated Atlassian account.

We had run into this in the past for terminated users because e-mail addresses can be reused and in those cases we just delete the deactivated Atlassian account which allows the script to create a customer account. The current scenario would require that I contact the former manager of the transferred users to find out if it's okay that the Assignee field and comments will show "Former User" once we delete the Atlassian cloud accounts.

Has anyone else run into this scenario and if so how did you deal with it?

Jira expression for validator checking user and user picker against group memberships

Neil Arrowsmith — Fri, 05 Jun 2026 19:15:41 GMT

I'd like to write a Jira expression for use in a validator that checks if any of the following are true:

The user performing the transition is in user group X
The user performing the transition is in user group Y
The user selected in user picker field customfield_10869 is in group X
The user selected in user picker field customfield_10869 is in group Y

If any of these are true, the validator should allow the transition to happen. This is on the create transition in particular, so the issue should be created.

I've tried:

issue.customfield_10869.groups.includes('Account Managers')

But get an error "Unrecognized property of `issue.customfield_10869.groups`: "includes""

I'm trying to create the validator using Scriptrunner.

Thanks!

Trello for Gmail - Add on Error

Marina — Fri, 05 Jun 2026 19:14:59 GMT

The add on for Gmail stopped working, it's returning an "add-on error." I tried to re-authenticate and Admin Install the add on but no luck.

Trello is not working. Had issues signing in and when I did, had a blank workspace

Diana Dee — Fri, 05 Jun 2026 18:35:39 GMT

I have been working on Trello for 10 years! I have multiple boards with lots of info on them and they aren't coming up? Did something change with this service in the last 2 months? Last time I tried signing in, I did not have a problem. Can someone help me recover my work?

Weekly Wonder: Spotlighting Non-Technical Use Cases - HR, Marketing, Legal, and Finance

Blake Hall — Fri, 05 Jun 2026 18:30:29 GMT

Hi CUG Leaders!

This week, we’re spotlighting an opportunity to broaden the way your community talks about Atlassian tools: non-technical use cases across HR, Marketing, Legal, and Finance.

Many CUG conversations naturally center on software teams, IT service management, engineering workflows, and admin best practices. Those topics are important, but Atlassian tools are also helping business teams coordinate campaigns, manage employee programs, track legal intake, plan budgets, document processes, and improve cross-functional visibility.

As CUG leaders, you can help members see beyond traditional technical examples and discover practical ways Atlassian tools support the whole organization. When you bring HR, Marketing, Legal, and Finance stories into your programming, you make your CUG more inclusive, relevant, and useful to a wider range of teams.

Below are five practical tips to help you spotlight non-technical Atlassian use cases with your CUG.

1. Start by reframing Atlassian tools as work management platforms

Some non-technical teams may assume Jira, Confluence, Trello, or Jira Service Management are only for engineering or IT. Begin by shifting the language from “developer tools” to “tools for organizing work, knowledge, requests, and collaboration.” This makes it easier for HR, Marketing, Legal, and Finance attendees to see themselves in the conversation.

Use examples that connect to familiar business needs: onboarding checklists, campaign calendars, contract review queues, budget approval workflows, policy documentation, and recurring operating rhythms. When members recognize their own day-to-day work in the examples, they are more likely to ask questions, share ideas, and explore whether similar approaches could help their teams.

2. Invite business-team storytellers, not just technical admins

To make these use cases feel real, bring in presenters from HR, Marketing, Legal, and Finance who can explain the problem they were trying to solve in their own words. A people operations lead describing an onboarding process, a marketing manager walking through campaign intake, or a finance partner explaining close-task tracking can be just as valuable as an admin describing configuration details.

You can still include an Atlassian admin or power user to answer implementation questions, but keep the center of gravity on the business outcome. Ask speakers to cover what changed for their team, what adoption looked like, what was hard, and what they would recommend to peers. This helps attendees understand both the human workflow and the tool setup behind it.

3. Organize examples by department pain points

A helpful CUG session can be structured around common pain points rather than products. For HR, that might mean employee onboarding, policy updates, internal requests, or performance-cycle coordination. For Marketing, it could include campaign planning, creative intake, content calendars, and launch readiness. Legal may focus on contract review, matter intake, approvals, and knowledge management. Finance may care about procurement requests, budget tracking, audit preparation, and month-end close activities.

This approach helps attendees quickly find the scenarios that matter to them. It also shows how different teams can use similar Atlassian patterns - forms, queues, boards, pages, automation, dashboards, and approvals - without needing identical workflows. The takeaway is not that every department should copy one template, but that each team can adapt the same collaboration principles to its own work.

4. Show simple, relatable demos that avoid over-engineering

Non-technical use cases are most compelling when the demo feels achievable. Consider showing a lightweight Jira Service Management request form for legal intake, a Trello board for a marketing campaign calendar, a Confluence space for HR onboarding resources, or a Jira project for finance close tasks. Keep the walkthrough focused on the user experience: how work comes in, how it is prioritized, where updates live, and how stakeholders stay informed.

Avoid spending too much time on advanced configuration unless the audience asks for it. The goal is to help business teams imagine a better way to manage their work, not to overwhelm them with administration details. A simple demo that solves a recognizable problem will often inspire more action than a complex build that looks impressive but feels out of reach.

5. Create follow-up resources members can reuse

After the session, capture the examples in a format members can bring back to their teams. A Confluence recap page might include sample intake questions, workflow stages, role definitions, reporting ideas, and links to relevant templates. You can also include a short “conversation starter” section with questions like: What requests do we receive repeatedly? Where do approvals get stuck? What information do stakeholders ask for most often?

Reusable resources turn inspiration into momentum. They help members move from “that was interesting” to “we could try this with our team.” Over time, your CUG can build a library of non-technical patterns that demonstrates the breadth of Atlassian use across the organization and gives new teams a practical starting point.

Spotlighting non-technical use cases helps your CUG reach beyond familiar audiences and show how Atlassian tools can support work across HR, Marketing, Legal, Finance, and other business teams.

By reframing the conversation, inviting business-team storytellers, organizing examples around department pain points, keeping demos simple, and sharing reusable resources, you can help members discover practical ways to improve collaboration across the whole organization. The result is a more inclusive CUG that reflects the many ways teams get work done with Atlassian.

Public Resources You Can Share with Your Group

Atlassian University – Free Training & Tutorials
- Short, product-focused courses that can serve as inspiration for your series topics or pre-work for attendees.
Work Life by Atlassian – Teamwork & Collaboration Articles
- Practical articles on team rituals, facilitation, and collaboration that can inform how you structure your recurring sessions.
Atlassian Team Playbook
- Ready-to-use plays for running retrospectives, health monitors, and other team activities that make excellent recurring series formats.

Hi, I am trying to sign in to my Trello board and Atlassian is acting like I don't have an account.

Diana Dee — Fri, 05 Jun 2026 18:28:55 GMT

When I clicked on my shortcut for trello, Atlassian comes up and asks if I want to create a new account. I have had my account for about 10 years and have multiple boards and I can't access them!!! What do I do?? Can anyone help me access my info?

Too Many lists...

Zach Schauf — Fri, 05 Jun 2026 18:28:32 GMT

I've been using Trello for years. Now all of a sudden its not letting me add lists and telling me I have "TOO MANY LISTS". Please help?!

JIRA - Jira v11.3.7 Version for SAMHSA.gov

Carlos Mardones — Fri, 05 Jun 2026 18:21:28 GMT

When we upload an attachment after few weeks the attachment shows an error - 404

and my team is not allowed to review the attachment again.

Can you please contact me <EMAIL ADDRESS REMOVED>

We have this JIRA running into a Linux server

Thank you

JPG image thumbnails are just blobs of color, image not rendering

Karen Newcombe — Fri, 05 Jun 2026 16:45:02 GMT

For weeks we've run into an issue where uploaded images (usually jpgs for us) are not rendering the thumbnail, it is just showing a flat color picked from the background of the image, e.g. if there's a brown background the entire thumbnail is brown.

I can see this has also been a problem in the past. Any word on when it will be resolved?

Thank you, Karen

CSV import: comment author displayed as name instead of email, and SLA still red despite "Migrated"

Mohamed Ali ABIDI — Fri, 05 Jun 2026 16:43:30 GMT

Hello,

**Environment:** Jira Service Management Cloud (new import experience)

**Problem 1: Comment author mapping issue**

When importing tickets via CSV, I format comments as:
`2026-05-05 17:16;mali.abdi@mss-grop.com;Comment text here`

According to Atlassian documentation, this format should work:
`createdDate;Creator;commentBody` where Creator is an email address.

However, after import, the comment author is displayed as my name (the importer) instead of the email address specified in the CSV.

**What I've tried:**
- Removing spaces after semicolons (`date;email;text` instead of `date; email; text`)
- Using different date formats (`YYYY-MM-DD HH:MM`)
- Ensuring the email exists in Jira users
- Using UTF-8 without BOM encoding

**Problem 2: SLA still red with "Migré" status**

I created a new status called "Migré" (category: Done) and added it to my workflow with a transition from DONE → Migré (and Migré → OPEN for reopening).

My SLA configuration stops when:
- Resolution is set
- Status = Closed, Cancelled, Resolved

Since "Migré" is a Done category status with no SLA start condition, I expected no SLA calculation. But the SLA still shows as red (expired) with dates from creation to now.

**Question:**
1. How can I make Jira recognize the email in the comment as the author instead of showing my name?
2. How can I completely disable SLA calculation for tickets imported with "Migré" status?

Thank you for your help!

Can I control what fields are available in Roadmaps for custom roles?

Salena Nazarali — Fri, 05 Jun 2026 16:26:07 GMT

I have a Roadmap that pulls from various Spaces. I have made specific fields visible in this Roadmap. I am going to give certain users view-only access to only this Roadmap (no other Spaces). For privacy reasons, these users should only be able to see the fields I chose to share in the Roadmap. However, I think they can still see all fields when they click on a Summary to expand the card-view. Is there a way to restrict what fields users can see?

an free-plan members view Timeline on a board whose workspace is on a paid plan?

Rod Meade Sperry — Fri, 05 Jun 2026 15:42:26 GMT

That's my whole question.

I need to set up a recurring Dudate for a Feature& track that in Program Board but unable to do so

RAOS12 — Fri, 05 Jun 2026 15:38:15 GMT

Tableau fermé

Ville Montreuil-Bellay — Fri, 05 Jun 2026 15:23:09 GMT

Bonjour,

Le tableau sur lequel je travaille depuis plusieurs années a été fermé. Je l'ai créé et devrais donc être l'administrateur cependant je ne peux pas le réouvrir.

Merci de m'aider.

Where should AI tool access approvals and audit evidence live: JSM, IAM, or Security/GRC?

Andrew — Fri, 05 Jun 2026 15:06:19 GMT

Hi all,

I’m trying to understand how Atlassian/JSM teams are handling employee access to AI tools like ChatGPT, Claude, Copilot, Rovo, Perplexity, etc.

For organizations using Jira Service Management internally, where does this workflow usually belong?

- JSM request type + approvals
- JSM Assets/service catalog
- IAM/IGA / Okta / Entra
- Security/GRC
- Procurement/legal
- Some mix of the above

The specific lifecycle I’m curious about is:

1. employee requests access to an AI tool
2. someone approves or denies it
3. access has an expiry/recertification date
4. evidence is kept for audit/security review
5. access is actually removed or renewed later

For teams that have dealt with this: is native JSM usually enough, or does the workflow break down once expiry, recertification, evidence, and identity-provider access get involved?

I’m an Atlassian Marketplace developer, but I’m not looking to pitch anything here. I’m trying to understand the real operating pattern from Jira/JSM, IAM, and security teams.