Manage billing for an organization
10 min
Advanced
By the end of this lesson, you'll be able to:
- Identify where billing is managed
- Recognize who is in charge of managing billing
- Identify how many users are actually billed in your organization
Access your billing information
Who's billable in your organization?
A user counts towards your billing the moment they get access to one or more products in your organization.
Any user with product access counts towards your cloud subscription, even users who have been invited and granted access but never used the product or logged in.
Who can access billing information?
Depending on your role, you can access different billing information.
👇 Click the boxes below to see what billing information each role can access.
To download the latest invoice:
- Go to admin.atlassian.com and select your organization.
- Select the Products tab.
- In the sidebar, select your site.
- Select Billing.
- Click Manage for any of the listed products to go to the subscriptions management page.
- In the sidebar, select Billing history and download the latest invoice.
An org admin can preview the Billing information for all the products in the organization under the billing tab in the admin hub.
👇 Click the icons below to explore the information listed in the billing preview for each product.
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To find out more information about a specific product, an org admin can select Manage next to the product to access its subscriptions management page.
Manage subscriptions
An org admin can manage all site subscriptions. A site admin can manage the subscriptions for the sites they administer. Managing subscriptions include changing the cloud plan for a product (e.g. upgrade to premium), deleting a product subscription, and canceling all subscriptions, which results in canceling the whole site. All of these changes might affect your billing.
To change the subscription:
- From the admin hub, select the Billing tab.
- Next to the product, select Manage. This takes you to the subscriptions page for the site.
- In the subscriptions list, select Change under the product.
- In the plan selection page, click Select Free.
- After agreeing to the terms and conditions select Confirm plan change.
If you exceed the user limit on any free plan, a trial of the standard plan will automatically start. Billing will commence at the end of the trial. However, when a paid plan reduces to fewer than 10 users, it won't automatically switch to a free plan.
Manage billing details
Each site on the organization has its own billing details that are accessed from the subscriptions management page for the site.
- The payment method shows the charges for the subscriptions of the site.
- The billing contact receives invoicing and billing inquiries, and can raise support requests. However, only the primary billing contact can receive orders and invoices.
- The technical contact raises support requests for the site.
Both contacts can view and pay invoices, add billing or technical contacts.
View billing history and the bill estimate
The subscriptions management page for a site within an organization provides access to both the billing history and bill estimate for that site.
The billing history page provides a list of invoices, their dates, the billing period, and the amount. It is used to view, pay, and download invoices.
The bill estimate page shows the billing period, the number of billable users, and the amount charged. It lists the bill estimate for each product on the site you are viewing. You are charged on the billing date, which is at the end date of the specified billing period.
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next lesson
Update products URLs and the landing product
- Change the product URL using a subdomain
- Change the product URL using a domain
- Choose a landing product