Use Atlassian Cloud products for service management
10 min
Beginner
By the end of this lesson, you'll be able to:
- Describe how Atlassian products support service management
- Describe who each Atlassian product in this suite serves
- Explain how Atlassian service management products work together
How Assets helps service management teams
Assets allows users to manage and track their organization's assets directly within Jira. With Assets, users can easily create, view, and update asset records, link them to relevant tickets and requests, and gain full visibility into the lifecycle of their assets. Assets can include hardware, software, services, and configuration items.
👇 You can view relationships (like dependencies) between objects in Assets.
👇 Click the boxes below to learn more about Assets.
How Jira Service Management helps service management teams
Jira Service Management is an IT and enterprise service management tool that helps you streamline your service delivery and support processes. You can use Jira Service Management to receive, track, manage, and resolve requests from your customers, internal or external. Jira Service Management enables you to collaborate with development and operations teams by connecting service work with code, pipelines, documentation, and strategy.
Jira Service Management supports incident, problem, change, and knowledge management. You can improve your service delivery, performance, and quality, creating value for customers and stakeholders.
Jira Service Management supports incident, problem, change, and knowledge management. You can improve your service delivery, performance, and quality, creating value for customers and stakeholders.
👇 Jira Service Management connects agents with customers to solve problems.
👇 Click the boxes below to learn more about Jira Service Management.
How Statuspage helps service management teams
Statuspage enables you to keep customers and stakeholders notified about your services' statuses and availability. Use Statuspage to create a page with the current and past service status for all of your services. You can also easily alert subscribers through email, text, and other channels about outages and scheduled maintenance. Notifying customers about disruptions and downtime can manage their expectations and minimize frustration.
👇 Statuspage provides uptime historical and real-time information at a glance.
👇 Click the boxes below to learn more about Statuspage.
Let’s put it all together
See how each product helps your teams
Let’s look at an example of how all these products work together across an organization.
👇 Each of the products supports a stage of the service management process.
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What is service management?
- What is service management?
- How does Atlassian support service management?