{"id":"4UirIlwlh5vBpSqkdR8l7k","affectedByChange":null,"benefitsList":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"bulletList\",\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Avoid service interruptions by automatically transitioning to a trial when storage limits are reached.\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Gain immediate access to Standard plan features and increased storage capacity.\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Easily identify and manage large files to optimize your instance's storage.\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Receive clear alerts and guidance to help you make informed decisions about your plan.\"}]}]}]},{\"type\":\"paragraph\"}]}","getStarted":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"orderedList\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Navigate to \"},{\"type\":\"text\",\"text\":\"Jira settings\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\", then \"},{\"type\":\"text\",\"text\":\"Products\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\".\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Select \"},{\"type\":\"text\",\"text\":\"Storage management\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\" under \"},{\"type\":\"text\",\"text\":\"Jira Service Management\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\" or \"},{\"type\":\"text\",\"text\":\"Customer Service Management\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\" to view your current storage usage.\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"If your instance exceeds the 2 GB limit, your instance will be upgraded automatically. Follow the prompts to manage your trial or upgrade your plan.\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Use the storage management page to identify and remove large attachments if you want to return to the Free plan limits.\"}]}]}]},{\"type\":\"paragraph\"}]}","informedAboutChange":null,"keyChanges":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"bulletList\",\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Automatic 14-day Standard plan trials for Free plan instances that exceed the 2 GB storage limit.\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"New storage management page to help identify and remove large attachments and issues.\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"In-product banners and email notifications to alert admins when storage limits are approached or exceeded.\"}]}]}]},{\"type\":\"paragraph\"}]}","prepareForChange":null,"reasonForChange":null,"relatedLinks":null,"status":"ROLLING_OUT","supportingVisuals":null,"tags":["New-feature","UI"],"title":"Storage limits: Automatic trials for Service Collection Free plans","type":"IMPROVEMENT","impactRating":"MEDIUM","summary":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Service Collection (Jira Service Management and Customer Service Management) now automatically starts a 14-day trial of the Standard plan for Free plan instances that exceed the 2 GB storage limit. This change helps you maintain your service without interruption while exploring the additional features and increased storage capacity available in the Standard plan.\"}]}]}","releaseStartDate":"2026-09-11","releaseEndDate":null,"products":["jira-servicedesk","jira-customer-service"],"featuredImage":null}