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🔔 Migration update #3 - current known issues and fixes
We’ve just hit two weeks out from the migration and things are feeling more stable, so this will be the last official, ad hoc “migration update” you should expect - although of course we will continue to post release notes and announcements here, as always. 😊 Fixes that just shipped: 👉️ Spam: The integration between…
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Coming soon: New Focus Administrative Settings
Big news for Focus admins! Hiya, everyone! Jake here, Product Manager for Focus. I am stoked to announce a big upgrade to Focus administration. We are rebuilding the settings that control fields, types, and statuses so that you can customize Focus how you want. We are also separating health and status into two distinct…
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🚀 Team ’26 Europe: Service Collection Announcements Roundup
Hello Atlassian Community! Team Europe '26, which is wrapping up after an exciting few days in Amsterdam and online, featuring major announcements for Service Management customers. For too long, service teams lived in a reactive loop of firefighting, siloed systems, and lost context. Customers and employees faced rigid…
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What's New in Strategy Collection: Team 26' Europe Innovation Spotlight
Hi everyone! We just published our Team ’26 Europe Innovation Spotlight for Strategy Collection, focusing on how organizations can tackle one of the toughest portfolio challenges out there: strategic drift. When business priorities shift, work on the ground often keeps moving in the old direction. Over time, budgets,…
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Follow the yellow brick road! (Except instead of a road made of bricks it's a forum made of pixels)
We officially migrated to our new platform on September 22, and I hope you’re enjoying it so far! All of our release notes can be found here, and our community is contributing plenty of ideas for future improvements. If your email inbox has seemed quiet (maybe…. too quiet?) that’s because your following preferences were…
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Introducing the All-New Loom for Mac Desktop App 🖥
We rebuilt the Loom for Mac from the ground up for faster performance, cleaner recordings, and more customizable camera bubbles, all optimized for macOS. 4K recording by default: crystal-clear, ultra-sharp video quality straight out of the box with silky-smooth frame rates. Cleaner recordings: keep your videos polished and…
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Strategy Collection tools are now available on the Atlassian MCP Server!
Hi community, Strategy work has some of the most important context in your organization: what you are aiming for, how work is tracking, who owns it, how teams are staffed, and how each initiative connects back to company priorities. That context is now easier to bring into the AI tools your teams already use. Strategy…
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🎃 DROP IN YOUR AMA QUESTIONS FOR DAY 5 OF REMIX OR TREAT WEEK: OCT 30
To close out on Remix or Treat Week, we're summoning Confluence product leads to answer your most burning 🔥 (and spine-tingling 👻) questions about Remix with Rovo and Confluence slides. Have a question about conjuring the perfect slides prompt? A remix transformation that went bump in the night and needs troubleshooting?…
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🎃 Get ready for Remix or Treat Week: Oct 26 - 30
👋 Hi community! The spooky season is upon us, and we've got something frightfully fun brewing in the Confluence cauldron. From October 26th – 30th, join us for Remix or Treat Week — a weeklong celebration of transforming the content you already have into something delightfully new (+ making it easier than ever for your…
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Prevention Center is now in Open Beta & new risk categories for AI Change Risk Assessment
Hi Atlassian Community Preventing change-induced outages just got easier with two major updates in Jira Service Management: Prevention Center, a human-in-the-loop workspace for assessing change risk and planning mitigations, is now in Open Beta, and AI Change Risk Assessment has expanded with new risk categories. By…
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Open Beta for Incident Command Center in Jira Service Management
Hi Community! The Incident Command Center (ICC) is now in Open Beta! We’re rolling it out to all Service Collection Premium & Enterprise plan customers throughout October. In 2026 incident response is still too manual and time consuming. Responders spend the most important minutes looking for context instead of fixing the…
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How to follow content on the new forums platform
Hey everyone! With the new platform comes new ways to follow the content you want to see. This article shows you how to follow each content category you're interested in. Table of Contents 1. How to follow tags 2. How to follow app Q&As 3. How to follow group discussions 4. How to follow app articles 5. How to follow…
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The State of Product 2027 Report is here
Announcing The State of Product 2027 Report AI is changing what product teams can do and raising the stakes for deciding what to build. We surveyed 1,000 product professionals to understand how AI is reshaping product management. Here’s what we found: 86% of PMs agree deciding what to build matters more than ever. 80% say…
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How to get started with the Jira Product Discovery community group
Here are key links for where to ask questions or find resources to learn more about Jira Product Discovery (JPD): Q&A section in the community to ask questions & get help from the product team and the user community FAQ for how to use JPD, with lots of how-to instructions, demos and videos. This includes links to JPD's…
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Introducing Local profiles for external users
To facilitate cross organizational collaboration, Atlassian provides an external user experience where users can “travel” out of their Home organization to work in another Host organization. Recently, we have added a new feature called “Local profiles for external users”. This enables a Host organization to issue external…
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[Free virtual event] How to balance admin governance & team agility in Jira
How do you give teams the freedom to customize how they work, without creating configuration chaos and administrative bottlenecks? You don’t have to choose between tight control and team flexibility. With the right guardrails in place, admins can protect instance health and consistency while empowering teams to confidently…
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Bring your Atlassian work into ChatGPT and Codex
Getting useful help from AI starts with the right context: the spec you're building from, the Jira work item you're tackling, or the teammate whose work you need to understand. We're introducing two updates to the Atlassian plugin for ChatGPT and Codex: composer mentions to find and bring specific Atlassian context into…
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🔔 Migration update #2 - current known issues and fixes
In case you missed the last update, it is here. For all release notes, follow the community-release-notes tag. 👉️ Posts per page: Updated from 10 to 25 posts per page by default, except for articles. We will update articles as well. 👉️ Browsing groups: Still working on improvements to this experience. 👉️ Profile stats: A…
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🚀 How-to: Analyse the Work Items Linked to Your Assets
This guide shows how to build a custom data model and metric in Jira Service Management Analytics, then use them in a dashboard. You’ll learn how to combine work item data with Assets context so your team can understand which applications, services, or owners are most affected by incidents. Example scenario: You want to…
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Open Beta: Strategic Intelligence 'For You'
Hi Focus community! We’re opening the next iteration of Strategic Intelligence in Focus to open beta. The ‘For You’ page is your central control tower; giving leaders one place to see which focus areas need attention, why they need attention, and what to investigate next. The For You page now surfaces insights and updates…
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SmartBear’s BearQ Agent Powers Autonomous Testing in Jira ✨
Close the loop between the code you build and the quality you ship with autonomous test authoring and execution right where your work happens. AI coding tools make it possible to write code at lightning speed, but testing is often left playing catch-up. When testing is disconnected from where work is planned, teams…
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⚡️Introducing: Agents acting in Automations and Agent Accounts
Hey everyone 👋 We've got some exciting new features rolling out over the next couple of weeks that will make using agents in automations both safer and more powerful. Agent Accounts: Choose whether agents run with their own dedicated, scoped identity or inherit the permissions of the invoking user, so you don't have to…
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🔔 Migration update #1 - current known issues and fixes
Hi community! Thanks so much for your feedback so far in our bugs thread, our announcement article, and our new Ideas space. Keep it coming! Here are some updates for you: 👉️ Image upload "Permission Problem" issues: This should now be fixed; please let us know! 👉️ Broken link redirects: Most redirects that were broken…
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View SLA in Portal: Give Customers Clearer Service Expectations
Coming soon: Jira Service Management is introducing customer-facing SLA visibility directly in the help center portal. Announcing SLA Visibility in the Customer Portal Hi JSM Admins! 👋 I’m Ash Young, a Product Manager on the Jira Service Management team. When someone submits a help request, the first thing they want to…
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👋🏻 Welcome to your new home on the Atlassian Community Forums
Welcome to our new platform, friends! 📣 In case you missed the background, our previous announcement post is here. And we're hoping after you've had a chance to look around, you'll feel less like this… 😱 …and more like this: What should I do first? We highly recommend subscribing to this Community Announcements space by…