Currently the requestor/customer portal is only limited to a certain amount of list views/fields you can add for columns. Is there a way a requestor can filter their tickets by adding in a column that show what labels/tags are added on that ticket? Is there also a way that requestors can filter tickets other than request types and statuses? These would be very beneficial if this could be added to JSM.
Hi @Ryan HillUnfortunately that's not possible with out of the box features. There are some 3rd-party paid apps that can do it, however I'd suggest to consider an alternative approach.What you can do is to append / prepend labels or tags to the summary of the incoming request with a simple Automation Rule, so that the search box in the customer portal can be used to look them up, i.e.: "New Incident Summary [Staging]"This would be the easiest and most cost-efficient solutionRegards,Nazar
Hi @Ryan Hill ,
As Nazar mentioned, this isn't possible out of the box. To add on that, here's a feature suggestion for this request: JSDCLOUD-9705: Add the ability to display custom fields and other system field to the request page
Cheers,Tobi
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